Head of Client Support Services

Pape’ Kenworth – Marysville, WA

Service Manager:

Are you looking for a challenge? Do you enjoy leading a team and driving results? Do you enjoy working in a fast‑paced, high‑energy environment? If you answered yes to these questions, we want to hear from you! Pape’ Kenworth, the premier medium and heavy‑duty truck and equipment dealer in the West, is seeking a highly motivated and experienced Service Manager to lead their team.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work‑life balance designed to support you and your family.

Make a difference. Grow your career. Join the Pape’ Team!

What You’ll Do

As our Service Manager, you will be in a leadership role where you will oversee and support all Service Department employees in our Marysville, WA store. You will drive the service team to success, all in an effort to ensure our customers can count on us to keep their trucks running in peak form.

You’ll focus on strategic department goals, but be involved in day to day activities such as coaching team members, managing equipment needs, and ensuring all safety and environmental laws are followed. To thrive in this role, you must be a great leader, results‑driven, and have a desire to create a great experience for our members and customers.

What You Need

Bachelor’s degree (BA/BS) from a four‑year college or university; or four or more years of related experience and/or training; or an equivalent combination of education and experience.

Technical working knowledge and experience with internal combustion engines including gas, diesel and all phases of truck repair preferred.

Prior sales, management and/or operational experience with an understanding of budgeting, staffing and personnel procedures.

Ability to maintain good customer and member relations.

Compensation

$120,000–160,000 / yr (Depending on Experience)

Why Work for Pape’

Competitive pay based on your skills, training, and experience level.

Outstanding benefits including 401(k) & Roth 401(k) retirement plans with company match; medical, dental, vision and prescription insurance; flexible spending accounts; life insurance; short‑ and long‑term disability insurance; employee assistance program; online and instructor‑led training; tuition reimbursement for training programs.

Progressive vacation plans, sick leave & paid holidays – Members receive 80 hours of vacation (first year is prorated for new hires based on start date), 1 hour of sick leave for every 40 hours worked, and 7 paid holidays each year. Vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.

Advancement – Pape’ is a dynamic, growth‑oriented organization with a focus on promoting from within.

Stability and reputation – Pape’ is a family‑owned, fourth‑generation company with over 160 locations, over 4,000 members and 85+ years of experience. Pape’ is known for its stability, honesty and integrity.

Equipment – Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory.

Employee impact – Enjoy an open‑door policy where your voice will be heard and your opinions will matter.

Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

Drug Test

The Pape’ Group maintains a drug‑free workplace and as such, requires candidates to successfully pass a pre‑employment drug test.

Equal Opportunity Employer

Protected veterans / individuals with disabilities

Legal Notice

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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