Full Time Service Dispatcher

Dispatcher
Job Category: Service Requisition Number: DISPA003247
Posted: April 1, 2026
Full-Time
On-site
Orlando, FL 32837, USA
Description
Key Responsibilities

Greet customers in person and over the phone in a professional manner
Assist customers with parts, service requests, scheduling, and general inquiries
Prepare work orders, invoices, and service documentation accurately
Dispatch service technicians, drivers, or mobile units based on customer needs and job priority
Coordinate communication between customers, technicians, and shop personnel
Monitor job progress and provide updates to customers as needed
Support counter sales by identifying customer needs and recommending appropriate products or services
Handle cash, credit card transactions, and other payment processing as needed
Maintain organized records of service calls, sales tickets, and dispatch activity
Help keep the front office and counter area clean, organized, and professional
Qualifications

Previous customer service, dispatch, counter sales, or administrative experience preferred
Strong communication and multitasking skills
Basic computer skills and ability to learn shop management or point of sale systems
Strong attention to detail and accuracy
Ability to work well in a fast-paced environment
Professional attitude and dependable work ethic
Knowledge of tires, automotive service, or commercial service operations is a plus
Physical Requirements

Ability to sit, stand, and move throughout the workday
Ability to occasionally lift up to 25 pounds
Ability to work in an office and shop environment
What We Offer

• Competitive pay
• Benefits package available
• Paid time off
• 401(k) with company match
• Opportunities for growth and advancement
• Team-oriented work environment

Why Join Southern Tire Mart?

Number one commercial tire dealer in the U.S. since 2008
Number one truck retreader in North America since 2007
Number one North America commercial tire dealer since 2012
Family-owned company with a culture of service excellence
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.