Overnight Hotel Parking Valet

Valet Attendant

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. Position Summary The Valet Attendant delivers exceptional customer service by safely and efficiently parking and retrieving vehicles, ensuring a positive guest experience. Primary Objective The primary objective of the Valet Attendant is to provide courteous, efficient, and safe valet services while ensuring the security of all vehicles. Valet Attendants are expected to follow all company policies, operate vehicles with care, and contribute to seamless, high-quality guest experience.

Vehicle Inspections Conduct vehicle damage inspections and document parking locations on claim tickets.

Follow all safety protocols to maintain personal and vehicle security.

Compliance Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips.

Housekeeping Keep valet areas clean, organized, and presentable always.

Customer Service and Teamwork Handle challenging situations with professionalism, resolve problems promptly, and ensure high-quality service. Attendance and Professionalism Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations. Additional Responsibilities Perform other tasks as needed to support the company's operational goals, while remaining flexible and responsive to changing business needs. Attend the required staff meetings and complete all assigned training modules on time.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience High school diploma or general education degree (GED); Customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory.

Certificates and Licenses A valid driver's license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period. Hospitality, Customer Service and Communication Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.

Organizational Support and Adaptability Follow company policies and procedures. They adhere to safety procedures, take appropriate action when needed, and report unsafe conditions, while properly using and maintaining equipment to ensure workplace efficiency and safety.

Flexibility to work nights, weekends, and holidays is essential to support guest needs and hotel operations. Work takes place in both indoor and outdoor environments, including on-site parking facilities and corporate settings. Team members regularly collaborate with colleagues, vendors, and clients, use computers, communicate by phone, and operate in environments that may be noisy and include moving vehicles and exposure to the elements. Cell Phone Use Employee may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

Pay Transparency PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Health Benefits Medical, vision and dental insurance Upon eligibility

• Supplemental Insurance Life insurance and critical illness
• Bonus opportunities
• Paid training
• Fair Labor Standards Act (FLSA) This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees in this role are eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws, ensuring that compensation complies with these legal standards. All hourly rates will meet or exceed the minimum wage requirements for your specific work location. Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and Equal Employment Opportunity (EEO) Compliance Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. Essential and marginal job functions are subject to modification in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity.

Parking Management Company