Head of Service Management

Role Overview

Grow your career and develop a team that shares your desire to make a difference!

Sodexo is seeking a Patient Services Manager 1 at UnityPoint Health‑Finley Hospital allocated in Dubuque, IA.

Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well‑being

What You'll Do

evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction

oversee Sodexo's Patient Dining Program and daily meal rounding inclusive of service recovery

collaborate with clinical, food service, and interdisciplinary teams to enhance the patient experience

perform tray assessments to ensure food quality and presentation and tray accuracy

exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits

perform management functions that include direct supervision of hourly associates including employee development

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

Medical, Dental, Vision Care and Wellness Programs

401(k) Plan with Matching Contributions

Paid Time Off and Company Holidays

Career Growth Opportunities and Tuition Reimbursement

What You Bring

excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies

knowledge of nutrition and specialized diets and experience with oversight of diet offices is a plus

strong management skills, preferably in healthcare

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experience

We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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