Head of Operations & Business Management

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. With a proud legacy of 90 years, built on trust, innovation, and international expertise, we take pride in offering security solutions that are tailored to each client’s unique needs. As an Operations Manager , you will be responsible for overseeing day-to-day business operations, workforce management, client satisfaction, and operational performance within an assigned portfolio. This position plays a key role in supporting business growth by ensuring service excellence, maintaining strong client relationships, leading teams, and driving operational efficiency. Lead daily operations to ensure exceptional service delivery, client satisfaction, and achievement of business objectives.
Manage staffing, scheduling, employee performance, and workforce planning to support operational needs and control labor costs.
Build and maintain strong client partnerships through regular communication, performance reviews, and proactive issue resolution.
Assist with budget management, expense control, payroll administration, and operational reporting.
Drive process improvements, compliance initiatives, and operational efficiencies while maintaining company standards.
Associate’s Degree in Business Administration, Operations Management, Management, or a related field, or an equivalent combination of education and experience.
Strong knowledge of workforce management, employee relations, scheduling, and operational best practices.
Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
Ability to analyze business metrics and implement solutions that improve operational performance and customer satisfaction.

5+ years of leadership experience in operations management, branch management, service delivery, staffing, or a related field.
Experience managing large, hourly workforces in a multi-site or client-facing environment.
Demonstrated success in budget administration, labor management, and operational performance improvement.
Strong customer service, client relationship management, and employee development experience.
Experience within the security, facilities management, hospitality, logistics, staffing, healthcare, or service industries.

Collaborative team culture focused on accountability, innovation, and continuous improvement.

Ability to lead meaningful operational initiatives and drive measurable business results.

Access to industry-leading resources, training programs, and leadership support.

A dynamic role that combines people leadership, business management, client engagement, and operational strategy

Operations Manager / Securitas Security / Dallas, TX/ TXDPS #B03946

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