Customer Service Officers

Start your journey with Blue Compass RV as we are looking for a Service Advisor to join our team!
THE ROLE: The Service Advisor plays a critical role in delivering exceptional customer experience while driving service department success. This position serves as the primary liaison between customers and technicians ensuring clear communication, accurate service recommendations, and efficient workflow.
We are looking for a sales-minded professional who can confidently guide customers through their service needs, identify additional opportunities, and handle challenging situations with professionalism and care.
This is a salary + commission-based role, offering strong earning potential for individuals who thrive in a performance-driven environment. Medical, dental, vision, disability, FSA’s, and life insurance
Paid Time Off and paid holidays
Employee Assistance Program (EAP)
Legal Coverage and Identity Theft Protection
Ongoing Training and Development Programs
Structured Career Path with advancement opportunities
Serve as the primary point of contact for customers from service check-in through completion
Build relationships with customers and identify service needs with a sales-driven approach
Provide accurate estimates for repairs and installations prior to scheduling
Keep customers informed of repair progress and manage expectations
Address customer concerns and escalated situations with professionalism, empathy, and a solution-oriented approach
Identify upsell opportunities to maximize service revenue
Manage multiple tasks in a fast-paced service environment
Proven ability to navigate customer concerns and service recovery situations with confidence and professionalism
Solid computer skills and ability to navigate service systems
Minimum of 1 year of service advisor, automotive, or related experience preferred
Automotive or service industry background preferred
Strong customer service and problem-solving skills
Ability to work daily on a computer and perform internet searches as needed
We staff each dealership with the best people in the business and are known for the great care we take with both our customers and associates. We invest in our team through training, development, and clear career growth opportunities.
All employment decisions at Blue Compass RV Nashville are based on business needs, job requirements and individual qualifications, without regard to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law. The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application.
Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.
Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.
Blue Compass RV Nashville is subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1975, as amended by the Jobs for Veterans Act of 2002, 38 U.4212 (VEVRAA), which requires Blue Compass RV Nashville to take affirmative action to employ and advance in employment veterans in the following classifications.
A “disabled veteran” is one of the following: A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs or a person who was discharged or released from active duty because of a service-connected disability.
A “recently-separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Protected veterans may have additional rights under USERRA—the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. Department of Labor's Veterans Employment and Training Service (VETS), toll-free, at 1-866-4-USA-DOL.
If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below. As an employer subject to VEVRAA, we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Voluntary Self-Identification of Disability
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. Your answer is confidential. If you want to learn more about the law or this form, visit the U.Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at .
How do I know if I have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:
Diabetes
Epilepsy or other seizure disorder
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Disability Status
According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
AI Usage Notice This employer may use artificial intelligence (“AI”) to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to analyze a candidate’s video screening interview and to consider the candidate’s fitness for a position. The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate’s application. By submitting my application, I consent to the collection, storage, and processing of my personal data for the purposes of evaluating my candidacy for employment.

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