Veterinary Front Desk Receptionist Full Time

Veterinary Receptionist
Caring Hands Merrifield is seeking a dedicated and client-focused veterinary receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences - including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.

As you join our mission, expect to be supported in your work and home life with:

A comprehensive benefits package, including medical, dental, and vision insurance
Paid time off and a 401(k) plan for full-time employees
Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
Salary: $17.00-$23.00 per hour dependent on skills and experience

Schedule : This is a full-time position averaging 32-40 hours per week, Monday- Friday 7:30AM-8PM, Saturdays 8AM-4PM
Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
Maintain a clean, organized, and welcoming reception and waiting area
Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
Proficient in Microsoft Office; comfortable learning new software and workflows
Genuine affinity for animals and comfort working in a clinical setting
Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.

At Caring Hands Animal Hospital, compassion and purpose are at the heart of everything we do. We provide transparent, personalized veterinary care, attracting a team of dedicated professionals who uphold our core values every day.
We go above and beyond to accommodate the unique needs of every pet and client, fostering a strong sense of community within and beyond our hospitals.