Hotel Head Of Housekeeping

Housekeeping Supervisor

Supervise housekeeping and laundry team members, ensuring completion of all assigned duties.

Direct and coordinate cleaning activities across guest rooms, public areas, back-of-house, and laundry operations, including routine and deep cleaning.

Inspect guest rooms, bathrooms, corridors, lobbies, and hotel exterior to ensure compliance with company standards.

Maintain the overall appearance of the property, including parking areas, walkways, service areas, and building exteriors.

Utilize the property management system to support daily operations and maintain accurate records.

Maintain working knowledge of hotel operating procedures and enforce all policies and standards.

Ensure proper staffing levels and adjust schedules based on business demand and labor budgets.

Assign work to housekeeping team members to ensure efficiency and quality standards are met.

Address guest concerns promptly and professionally to ensure a high level of guest satisfaction.

Communicate effectively with other departments regarding operational needs or issues.

Train housekeeping and laundry team members on procedures, standards, and expectations.

Monitor and inspect carpets, drapes, furniture, and fixtures for cleanliness, damage, or wear.

Prepare requisitions for supplies, equipment, and necessary replacements or repairs.

Ensure all equipment is maintained, secured, and functioning properly.

Track, count, and manage linens and supplies; order replacements as needed.

Conduct inspections and document findings, ensuring timely resolution of deficiencies.

Ensure Lost and Found procedures are followed in accordance with company policy.

Maintain control of departmental budget through proper use of supplies, linens, and equipment.

Enforce key control policies and safety standards to protect team members, guests, and company assets.

Follow material safety data sheet (MSDS) guidelines when handling chemicals.

Act as backup support for housekeeping and laundry team members as needed.

Monitor attendance, document tardiness/absences, and coordinate team member breaks.

Inspect grooming and uniform standards, addressing any deficiencies.

Open and close rooms for maintenance as needed.

Maintain knowledge of all room types and required standards.

Code invoices appropriately using knowledge of the chart of accounts.

Review Front Office communication logs daily.

Conduct departmental meetings and support team communication.

Notify management and appropriate authorities in emergency situations.

Inform leadership of any unusual situations or operational concerns.

All other duties as assigned.

Ability to stand, walk, and move throughout the property for extended periods.

Ability to lift, carry, or move up to 25 lbs regularly and up to 50 lbs occasionally with assistance.

Ability to bend, reach, push, and pull as required for inspections and operational support.

Ability to work in various environments, including indoor and outdoor conditions.

Previous experience in laundry, housekeeping, or hospitality operations.

Flexible availability, including evenings, weekends, and holidays.

Ability to work independently and as part of a team in a fast-paced environment.

Strong attention to detail and commitment to cleanliness and quality standards.

Basic communication skills.

Ability to follow safety procedures and operational guidelines.

Embody our Core Values: Respect, Integrity, Humility, Empathy, Creativity, Fun.

Previous experience in inspecting for housekeeping, whether in a hospitality or medical atmosphere.

Familiarity with laundry equipment and chemical handling procedures.

Knowledge of hotel operations and housekeeping workflows.

Hyatt Place complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.

Source: Hospitality Online