Head of Service Management

Service ManagerWaco - Waco, TX 76706Service Manager DescriptionService Manager OverviewAt WCTractor, our Service Managers are trusted leaders who keep our reputation as an industry leader running strong. If you take pride in leading a team, solving problems, and delivering top-tier customer service, we want to talk to you. What You'll DoAs a Service Manager, you'll oversee all service operations at your location, partnering across departments to keep both internal and external customers satisfied while growing profitable service labor sales. You'll lead, coach, and develop your team to deliver the level of service WCTractor is known for.Drive overall customer satisfaction and hold your department to that standardBuild and maintain effective Service Department processes that keep customers coming backCommunicate clearly within your department and across other store departmentsLead the rollout of best practices and train your team to execute them consistentlyComplete reports and documentation tied to work assignmentsStay current on agricultural and light construction equipment through ongoing trainingChampion a culture of safety, following all safety guidelines and requirementsService Manager QualificationsWhat You BringHigh school diploma or equivalentPrevious supervisory or management experienceStrong mechanical aptitudeExcellent communication and interpersonal skillsSolid computer skillsValid driver's licenseAbility to lift up to 75 lbs. multiple times per dayWhy WCTractorOur mission is to be the best in the eyes of our customers, employees, community, and industry, reflecting honesty, integrity, and Christian values in everything we do.Washington County Tractor, Inc. got its start in 1939 as a Ford tractor dealership in Brenham, Texas. Today, WCTractor is a proud Kubota dealer serving Central and East Texas, offering agricultural, construction, and lawn and garden equipment, utility vehicles, and trailers. Through the decades, several local families, including the Cades, Kankels, Quinns, Koehnes, Jensens, and now the Wackmans, have owned and led the company, and that active local family ownership continues to drive our mission forward every day.