Client/Customer Support Rep

About MaxMara MaxMara is a heritage luxury brand rooted in Italian craftsmanship, proudly family owned, and driven by an entrepreneurial spirit. This unique foundation allows us to invest in our people and reward performance meaningfully. As a result, all selling roles benefit from a competitive commission structure designed to recognize excellence, client dedication, and results.
Benefits include:

• Competitive commission opportunities
• Transit and parking support
• 401(k) retirement plan

About the Role
Client Experience & Customer Service
Act as a trusted style and brand advisor, supporting stylists and stepping in seamlessly in the absence of store management
Build client confidence through engaging, interactive, and relationship-driven selling experiences
Proactively acquire new clients while nurturing and retaining an existing client book, consistently meeting conversion and loyalty goals
Resolve client concerns swiftly and professionally, always prioritizing satisfaction and brand integrity
Anticipate client needs and exceed expectations without hesitation
Consistently achieve or exceed individual and store sales goals, including all KPI targets
Maximize every client interaction to drive long-term loyalty and repeat business
Maintain a polished, positive, and professional presence while supporting company initiatives and business objectives
Team & Partnership
Foster a collaborative and inclusive work environment through clear, respectful communication with peers, Management, and Corporate partners
Support team success by sharing product knowledge, client insights, and best practices
Operations & Business Excellence
Adhere consistently to all company policies, procedures, and operational standards
Demonstrate working knowledge of POS systems and retail tools
Communicate store-related issues to the Store Manager when unable to resolve independently
Perform opening and closing duties as required
Utilize downtime effectively to support sales floor readiness, client follow-up, and operational needs
Uphold accountability for safeguarding company assets and minimizing shrink
Visual Standards & Product Knowledge
Maintain a clean, organized, and visually elevated selling environment aligned with brand standards
Ensure product presentation is consistently on brand and client ready
Possess strong, up-to-date knowledge of all product categories to confidently advise clients
Required Skills & Experience
Minimum 2–4 years of retail experience, luxury retail strongly preferred
RTW and/or footwear experience a plus
Proven success in luxury or high-end retail environments
Strong interpersonal, organizational, and communication skills
Ability to work independently while thriving in a team-based environment
Proficient computer skills

Max Mara is an Equal Opportunity Employer. M/F/D/V