Service Now Senior Architect

A client of Insight Global is seeking a Senior ServiceNow Architect to lead the strategy, design, implementation, and governance of its enterprise ServiceNow platform. This individual will serve as the technical authority for the platform, driving architecture decisions across CMDB, ITOM, ITSM, IRM, and Vulnerability Response. The ideal candidate brings deep expertise in building scalable, secure, and high-performing ServiceNow solutions, while ensuring platform health, governance, and alignment with enterprise technology objectives. This role will partner closely with business stakeholders, enterprise architects, and technical teams to deliver innovative solutions, optimize platform performance, and support long-term digital transformation initiatives.
Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

10+ years of ServiceNow experience with 5+ years serving as a ServiceNow Architect, leading enterprise-scale design, architecture, and delivery initiatives.

• ServiceNow Certified Technical Architect (CTA) or Master Architect certification required.
• Strong knowledge of ServiceNow platform architecture, integrations (REST, SOAP, MID Servers), Flow Designer, Business Rules, Script Includes, platform upgrades, and performance optimization.
• Proven ability to lead architecture governance, stakeholder engagement, and technical teams within large-scale, multi-instance ServiceNow environments.

ServiceNow CIS certifications in ITSM, ITOM, IRM, or Vulnerability Response.

• Experience integrating ServiceNow with cloud platforms such as AWS, Azure, and GCP.
• Expertise establishing platform governance models, Centers of Excellence (CoE), and data quality frameworks.
• Strong background in platform health monitoring, health scans, technical debt management, and scalability planning.
• Excellent communication, mentoring, and enterprise-level decision-making skills with a customer-centric mindset.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.