Head of Food & Retail

Food & Beverage Manager
CrossAmerica Partners is an operator of convenience stores and a retail distributor of motor fuels. At the core of our mission, we are a responsible, people-focused organization, committed to the well-being of our employees, customers, and the environment.

The Food & Beverage Manager is responsible for overseeing the daily operations of all food service and beverage programs within the site facility. This role includes managing both branded food offerings and proprietary food programs, ensuring that customer service is exceptional, food safety standards are maintained, and operational goals are met. The manager will be hands-on, involved in both leadership and operational tasks, including lifting and carrying products, maintaining stock levels, and ensuring a clean and efficient work environment.

Leadership & Team Management:

Supervise, train, and motivate a team of food service employees to provide high-quality customer service.

Ensure that staff is knowledgeable about branded food programs and proprietary offerings.

Conduct regular performance evaluations and provide feedback to team members.

Food & Beverage Program Management:

Oversee the implementation and execution of branded food programs (e.g., national fast-food brands, coffee stations) as well as proprietary in-house menu offerings.

Ensure consistency in product quality, portion sizes, and presentation.

Coordinate with vendors to ensure timely delivery of food and beverage items.

Monitor inventory levels of food, beverages, and supplies, and place orders as needed.

Manage food cost and labor budgets to ensure profitability.

Customer Service & Quality Assurance:

Monitor customer satisfaction levels and address any issues or complaints promptly.

Implement procedures to ensure high standards of cleanliness and hygiene in all food and beverage areas.

Ensure compliance with local, state, and federal food safety regulations, including health and sanitation standards.

Oversee daily operations, ensuring all areas are staffed, stocked, and operational during peak traffic times.

Assist with the preparation, presentation, and serving of food and beverages when needed.

Perform regular quality checks of food offerings to ensure they meet company standards.

Ensure the food and beverage area meet safety standards, including proper food handling and storage procedures.

Maintain cleanliness in all food preparation, serving, and storage areas.

Maintain accurate records of inventory, sales, staffing schedules, and operational issues.

Prepare weekly reports for upper management on operational performance, sales, and any relevant concerns.

High School Diploma or equivalent required; degree in Hospitality Management, Culinary Arts, or related field preferred.

Minimum 3 years of experience in food and beverage management, preferably in a high-volume or truck stop environment.

Proven experience with branded food programs and managing proprietary menu offerings.

Strong leadership skills and the ability to manage and motivate a diverse team.

Knowledge of food safety regulations and health department compliance.

Flexible work schedule, including weekends and holidays, as needed.

Store Manager/Territory Manager/Area Manager

Must be able to stand extended periods (up to 8 hours) during shifts.

and carrying items across the store.

Must be able to walk throughout the store and between departments regularly.

Ability to handle cash, operate registers, and bag items efficiently.

Must be comfortable with repetitive tasks such as scanning items, restocking, and organizing products.

The role requires mental focus and stamina to perform physical tasks consistently and efficiently throughout the shift

standard business hours, to effectively respond to urgent situations and maintain round

Seasonal snow removal, as needed.

Ability to work alone.

We offer a competitive benefit package for full-time team members that includes health insurance,vacation, holiday pay, 401K with employer match and more. Our part-time team members are eligible for 401k with employer match and paid holidays and may also be eligible for health insurance.

CrossAmerica Partners (or its subsidiaries and related entities) contract with employment service organizations to provide staffing for its retail operations. The employment service organizations are equal opportunityemployers. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

The employment service organization with which CrossAmerica Partners contracts, including SMG Group, LLC, make all employment decisions in accordance with applicable laws and provide reasonable accommodations to qualifying individuals on the basis of any protected characteristic consistent with applicable law. SMG Group LLC is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. SMG Group LLC also provides reasonable accommodation to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io.