Head of Operations & Business Management

We are a specialty packaged food company with distribution into the retail and foodservice sector across the USA and Canada. After 30 years in business, we continue to add talented individuals to our team.
We are looking for a senior-level manager with minimum of 5 years of experience in operations management within a third-party logistics (3PL), distribution, manufacturing, or import environment. Candidates with experience managing key customer accounts from order receipt through final delivery are highly preferred. The individual must demonstrate hands-on experience coordinating warehouse operations, labor planning, inventory, order fulfillment, logistics, and cross-functional teams while ensuring projects and customer commitments are completed accurately and on schedule.
Oversee daily order processing from PO receipt through shipment.
Coordinate inventory availability with warehouse operations.
Assign tasks to warehouse and office personnel.
Monitor order status and ensure on-time fulfillment.
Track operational projects and follow up with team members to meet deadlines.
Monitor KPIs such as order accuracy, on-time shipping, labor productivity, and inventory accuracy.
Identify bottlenecks and implement process improvements.
Operations management
Warehouse management
Inventory control
Project management
Process improvement
Knowledge of shipping regulations, freight forwarding, and customs procedures
Proficiency with QuickBooks Enterprise, Microsoft Office
Bilingual English and Chinese, Vietnamese, Thai or Tagalog is a plus

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