Salesperson for Retail Sales

Store Team Lead
When becoming a Team Leader at Wild Fork, you will be supporting store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. By thinking like customers and acting like owners, you will also provide a Personal Chef experience to all guests and train the sales leaders to do the same. Training, Salesmanship and Leadership
Brand Experience- Delivering best in class customer service.

Deliver a Wild Fork Personal Chef shopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best in class customer service.
Take ownership and be an example to our Sales Leaders by conducting oneself as a Brand Ambassador, showing passion for our people and customers.
Show determination to handle complaints from customers and partner with Customer Service and QA as outlined in SOPs for customer complaints.
Ensure all employees adhere to the company's policies and guidelines.
Leading People - Sincerity in training and developing our colleagues.

Conduct on-the-job training for all new joiners to work with discipline. Ensure they receive onboarding, on-the-job training, complete online learning, product knowledge training and understand the tools and goals of the company.
Collaborate with the SSL to ensure all new joiners schedule allows for 2 weeks of shadowing and training.
Lead continuous training programs and promote full participation in the simplest and most efficient ways (including but not limited to: Chew on This, Wild Chef, Product Training, new processes, etc.)
Attend marketing and new product training calls, and work with the SSL to ensure all employees receive the detailed information and training on upcoming campaigns, products, events, etc.
Collaborate with SSL to evaluate employee performance and identify training needs.
With humility supervise and motivate Sales Leaders to perform their best.
Assist the SSL in planning and implementing exciting strategies to attract customers with local marketing for the location.
Coordinate daily customer service operations (e.g., sales processes, orders, inventory).
Have a working knowledge of company goals, KPIs and the store's performance and determination to drive sales results. Available to serve as the SSL's support to cover activities in their absence, checking and monitoring sales, KPIs, inventory activities, money handling, marketing campaign updates, pricing, operational tasks etc.
Monitor and maintain store inventory, have working knowledge of on hand and out of stock products to communicate to the team and the customer.
Occasional exposure to extreme temperatures – walk-in freezers
Frequent movement within the store to access various departments, areas, and products
Medical, Dental & Vision Insurance

• 401k Retirement Plan
• Vacation Time, Paid Holiday & Birthday PTO
• Monthly Bonus Potential
• WF Unlimited- Free Shipping
• Wild Chef - Allowance per month to shop in our store

High school diploma or equivalent preferred not required

• 2+ years of customer service experience in retail, hospitality, or restaurant is required
• Minimum 1-2 years of leadership or management experience in a retail, grocery, or high-volume customer service environment
• Enjoy interacting and engaging with customers and team members.
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
• The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, weekends and holidays.
• Takes initiative and is able to collaborate with the SSL on the implementation of new ideas.

~ SAP

~ Microsoft Office

EOE, including disability/vets