Head of Services - Support and Managed

Director of Services
We’re excited to welcome a passionate and visionary leader to join our team as Director of Services at Imagine the Possibilities, Inc. In this key role, you’ll have the opportunity to make a meaningful impact by guiding high-quality services, empowering teams, and helping individuals live their fullest lives. We’re looking for someone who leads with purpose, values collaboration, and is driven to create positive change in the communities we serve.

This is an in-office position with a Monday-Friday schedule from 8:00 a.m. The role also requires participation in on-call rotation and flexibility to cover open site hours as needed.

Director of Services provides leadership to a team of direct care professionals, who is laser-focused on providing the best care possible to the individuals we serve. If you’re passionate about empowering people to reach their goals and help them strive for more, we want you to join our team. Your consistent leadership will provide your team with the trusted foundation they need to make a difference in the lives of the people we serve.

Home and Community-Based Services (HCBS) Setting , defined as “medical, social, and supportive services for Iowans with functional, cognitive, and other physical or mental health needs” (Iowa Health & Human Services). Regional Leadership & Personnel Management: Provide leadership and supervision across the assigned region, including staffing oversight, hiring and interviews, supervisory selection, staff evaluations, meetings, discipline, delegation of responsibilities, orientation, ongoing training, and hands‑on support for Direct Support staff and programs.

Staffing, Training & Operational Oversight: Coordinate staffing based on regional needs and available service revenue, monitor vacancies and overtime, ensure adequate coverage, and oversee timely completion and documentation of new hire orientation, required training, and staff requirements. Arrange in‑house training and meetings as needed.

Compliance, Quality & Documentation: Ensure programs comply with all applicable agency policies, DHS, DIA, IME, HCBS, accreditation, and other governing requirements. Review service and incident documentation, ensure appropriate follow‑up and corrective actions, verify billable units are supported by accurate documentation and authorizations, and maintain records for regulatory and accreditation reviews.

Program & Individual Service Oversight: Oversee programming functions and serve as a resource for individual program plans, ensuring services and staff decisions align with established plans, organizational standards, and the needs of individuals served. Monitor program operations and identify opportunities to improve service quality and outcomes.

Serve as a key contact for referrals and admissions, monitor waiting lists, market programs and services, communicate with individuals, families, and other stakeholders to support satisfaction, represent the organization at meetings as directed, provide requested reports, oversee regional property and equipment, participate in management activities, and fulfill on‑call responsibilities as applicable.

Depending on your full-time or part‑time status, you’ll have access to:

Scheduling: This full‑time position operates Monday through Friday, 8:00 a.m. As part of a 24/7 service organization, the role includes participation in an on‑call rotation and may require flexibility to provide additional coverage as needed in our site homes.

401k Retirement Plan: Secure your future with a cushioned fund that will allow you to live your best life.

Comprehensive Insurance Plans: Whether its medical, dental, vision, or life insurance - we’ve got you covered.

Pre-Paid Legal Services: Be prepared for the things you just can’t be prepared for on your own.

Employee Assistance Program: An Attitude of Leaning: The truth is, the field of caregiving is always changing and requires adaptability. We need people on our team who are always ready to learn new ways of doing things, helping people, and changing lives.

Ability to Communicate Well: We’re looking for people with strong communication abilities so we can rely on you to communicate effectively to the rest of the team and the people we serve.

Education Requirement: This position requires a minimum education requirement of High School Diploma/GED equivalent and proof of education will be required.

Lifting more than 35 pounds requires the use of a two‑person lift, mechanical lift, or assistive equipment.

May require prolonged sitting and working at a computer for up to eight hours.

Must have ability to ascend and descend steps/stairs safely, with or without assistance.

Must have ability to see close work such as typed or handwritten material.

Must have ability to drive and transport for service provision as needed.

Further, this job description does not imply a contract between employees and Imagine the Possibilities, Inc.

All candidates will be considered without regard to race, color, gender, sexual orientation, national origin, disability status, or any other protected status.

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