Client/Customer Support Rep

At Veritext, we focus on the details - so legal teams can focus on the case. Providing our clients with exceptional service is the foundation of our business. What you'll get to do:Respond to all client requests received via email and/or phone queue in a timely, pleasant and professional mannerSchedule proceedings in our proprietary software ensuring complete, accurate and consistent informationAssign appropriate resources (reporters, videographers, interpreters) with technology to match client needs on jobsConfirm assignments for the next business dayBuild and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. directions, my steno machine is broken, legal issues, etc.); escalate to appropriate Veritext colleague if necessaryCommunicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are metResolve issues and escalate as needed to ensure prompt and accurate resolutionThe kind of teammate we’re looking for:Customer service oriented with strong interpersonal skillsDedicated professional with the ability to respond to requests promptly and accuratelyMust possess excellent written and verbal communication skillsMust be detail oriented, organized and be able to multi-taskWhat’s in it for you:Competitive compensation and total rewards package including comprehensive medical, dental and vision insurance as well as company-paid life insurance, short-term and long-term disability insuranceEarned wage access: get a portion of the wages you earned prior to payday Matched 401(k) to help you save for your futureHybrid or remote work structure for most roles (based on business needs)Healthy work-life balance: paid time off, Paid Parental Leave, tuition reimbursement and moreEmployee equity and referral programs: when we succeed, you succeed!Extensive mental health and wellness benefits - to help you feel your best and thrive personally and professionallyVeritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work inLearning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growthEngaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week- because work should be rewarding and fun!Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America. Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas - an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.