Veterinary Client Service Rep

Kildaire Animal Medical Center, a Thrive Pet Healthcare partner, is seeking an outstanding associate to add to our talented team of professionals! We have a new opportunity for a full-time Veterinary Customer Service Representative.

Benefits - our care in action
Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long-term disability plans, we offer eligible team members:

Competitive pay

401(k) with employer match

Mental health resources, including easy access to therapy through Lyra Health

Paid parental leave

Purr-ental leave for when you adopt a pet

Subsidized backup childcare and elder care

Expert advice, support and network discounts for fertility and family planning

FREE CE courses

Pet perks and veterinary service discounts

Student loan support tools and assistance

Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

Compensation
Compensation negotiable based on credentials and experience with a hourly pay rate starting at $15 - $16/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Job Summary
As a customer service representative, you will be a key player in building relationships and providing experience in serving our clients' appointment and medical needs. You'll have the opportunity to work alongside experienced doctors and technicians and opportunities to grow within your profession!

Job Duties

Greet clients with enthusiasm, answer multi-line phone system

Gather patient history/information; educate clients on annual care

Schedule daily appointments, organize next day procedures

File patient documents

Outline costs and fees in a positive light while supporting hospital payment policies

Respond to emergencies when they arise

Ensure the comfort of clients and patients during wait times, explain any delays to clients

Work with technicians and doctors to ensure patients and clients receive the best care

Job Requirements

Love for animals and people alike

Professional demeanor and outgoing personality

Ability to create strong and memorable interactions with every client

Strong relationship building and bonding skills, both face-to-face and over the phone

Organized and able to multi-task in a busy work settingGreat memory for client and patient names, ability to greet them by name

Commitment to working within a team environment

Positive, will-do attitude

Veterinary experience is preferred but not required

Why work at Kildaire Animal Medical Center?
Kildaire is a high-quality practice equipped with the latest technology in beautiful and clean facilities. We promote an emotionally intelligent work environment with a positive work/life balance. At Kildaire we invest heavily in our employee's long-term health and happiness!

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