Head of Programme Management
USDA
Transformation Leadership
Provides leadership for strategic transformation portfolios that advance organizational effectiveness, process modernization, customer experience, workforce transformation, decision making, operational excellence, and enterprise modernization.
Serves as a principal advisor to the Chief Transformation Officer in the formulation of modernization strategy.
Provides executive leadership for planning, coordinating, implementing, and evaluating transformation initiatives affecting multiple organizations, customer agencies, and enterprise shared services.
Exercises substantial managerial direction and authority in setting priorities, governance processes, program management standards, performance measures, and mechanisms for executive oversight of the program.
Focuses on the changes inside the NFC resulting from modernization.
Examines existing business processes and determines how they should operate in the future.
Leads process redesign, operational excellence, customer-experience improvements, business governance, benefits realization, and adoption of new ways of working.
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