Head of the Customer Service Department

Join Healthcare Services Group (HCSG) as a Dining Services Department Manager, leading the dining department at a long-term care facility. At HCSG, we are passionate about positively impacting the communities we serve. If you share our commitment to excellence and enhancing customer and resident experiences, join us and make a difference!
The Dining Services Department Manager oversees the food service program at a single site, ensuring high food quality standards, inventory management, food safety, and customer service. This role requires adherence to facility menus, federal, state, and local regulations, and HCSG policies to consistently provide quality dining services.

Lead and support the food service team to meet quality and safety standards.
Maintain accurate records of income, expenditures, food supplies, personnel, and equipment while using HCSG computer software..
Conduct staff training, quality control, and in-service sessions; Communicate directives from client managers, building occupants, and administrators to HCSG staff effectively.
Use protective gear, ensure safe mixing and use of cleaning solutions, and report equipment needs or malfunctions promptly.
Represent HCSG positively through courteous and cooperative interactions with supervisors, co-workers, client staff, residents, and guests.
Certified Dietary Manager (CDM), Dietetic Services Supervisor (DSS) credential, or 4 year degree in Nutrition or Dietetics required.
Associate’s degree or higher in food service management or hospitality, including food service or restaurant management coursework preferred.
Two years of experience in quantity food production/service and personnel supervision preferred.
Must obtain Food Protection Manager (FPM) within the first 14 days of employment
Must obtain Food Service Manager (FSM) and Long-Term Care Food Service (LTC-FSM) certifications within the first 60 days of employment.
Maintain a positive attitude and effectively communicate with building occupants, administration, and HCSG leadership to perform daily tasks.
Compliance with COVID-19 vaccination policies
Must be able to work around food and cleaning products.
Basic computer skills with the ability to maintain records and complete reports as required, including web-based reporting.
May be required to complete an approved sanitation and safety course.
Residency within the service area required