Healthcare Referral Coordinator Temporary

The Mission of JWCH Institute is to improve the health status and well-being of under-served segments of the population of Los Angeles Area through the direct provision or coordination of health care, health education, services, and research.

Under the supervision of the Program Manager, the Referral Coordinator is primarily responsible for coordinating and maintaining the health care center’s referral system, managing the referral process for patients requiring specialized medical services. The Referral Coordinator also serves as a liaison between the clinic, medical facilities, and other social service agencies to coordinate health services for JWCH's patients.
Process incoming and outgoing referrals accurately and efficiently within the standards of care timelines:
Urgent – 24 hours
Ensure all necessary documentation and medical records accompany each referral, including:
Hospital notes, imaging, laboratory results

• HCLA, CFC, HDMG, LA Care Direct).
• Log into the referral database and Next-Gen daily.
• Provide patients with information regarding referral procedures and appointments.
• Track referral outcomes and follow up with patients regarding their care.
• Assist patients with questions or concerns about the referral process or specialist visits.
• Ensure adherence to relevant regulations and organizational policies.
• Participate in quality improvement initiatives related to referral processes.
• Schedule appointments and verify that patients receive the care requested by their primary care provider.
• Notify the primary care provider if a patient does not follow through with a referral appointment.
• Assist other clerical staff in clearing charts and answering phones.
• Provide information and respond to patient inquiries in person, by mail, and by phone.
• Perform other clerical tasks as assigned.

Medical training or experience preferred (i.e. Medical Assistant Certification)

• Proficiency in using electronic medical records (EMR) systems and other relevant software applications.
• Attention to detail and accuracy in data entry and record-keeping.
• Knowledge of medical terminology, insurance procedures, and referral processes.
• Strong computer skills including MS Word and Excel.
• Bilingual English/Spanish preferred.

*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated and boosted against COVID-19.

we believe in taking care of those who take care of others. Medical, Dental, Vision

• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

Apply today and help us change lives, one patient at a time.
JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.