Head of Operations & Business Management

6001 - Newark - 2070 Stafford Way, Newark, Delaware, 19711

CarMax, the way your career should be!

Job Title

Operations Manager in Training

Position Overview

The Operations Manager (OM) is responsible for all aspects of the Service Operations Department at one or more assigned locations. As a senior manager, the OM collaborates with Sales, Business Office, and Purchasing teams to create an exceptional associate and customer experience aligned with CarMax culture.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Team Overview

Serves as a member of the senior management team; collaborates to set strategy for the store and provides vision, direction, and motivation to the team.

Role Responsibilities

• Management of team and processes associated with vehicle production and servicing
• Utilizes reports, analyzes information and monitors trends to identify opportunities in the business
• Displays financial responsibility through P&L management
• Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience
• Interviews, hires, trains, and promotes associates to support Service Operations and company growth
• Champions and implements both company and store initiatives for consistent execution and procedures
• Resolves customer and associate issues
• Facilitates and participates in meetings and conference calls
• Associate Development

Required Qualifications

• Ability to read, interpret and transcribe data in order to maintain accurate records
• Completion of CarMax-provided training in all areas of the Inventory, Cosmetic, and Production processes
• Ability to multi-task in a high energy, fast-paced work environment
• Effective communication skills across departments
• Ability to make independent judgments regarding critical business decisions
• Ability to identify business opportunities and suggest improvements
• 3+ years of experience as a Manager, retail management preferred
• Intermediate computer skills
• May require walking or standing for an extended period of time
• Combination of both indoor and outdoor environment, including working at times in noisy and/or inclement weather conditions
• Rotating schedule with shifts that will include nights, weekends, holidays and 12-hour days
• Occasional travel for meetings, training, and special assignments
• Flexibility to work at multiple locations or relocate
• Wears CarMax clothing (acquired through the company) at all times while working in the store

Preferred Qualifications

· Bachelor’s Degree

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.