Head of Operations & Business Management

Operations Manager

Acuren is seeking an Operations Manager to support operations in Milwaukee, WI. The Operations Manager is responsible to plan, deliver and promote services that meet client needs within a specific regional or geographical location in a manner that complies with safety, quality and financial goals, while providing strategic solutions to clients that enhance Acuren's position as a trusted business partner and reduce their costs to operate.

Hiring, retaining and managing the performance of staff who possess the necessary technical and safety qualifications to perform the available work;

Appropriately scheduling manpower and ensuring consumable, equipment, fleet resources are available, maintained in good condition, and regularly audited;

Ensuring compliance with company specific safety and quality programs and the appropriate use of procedures and administrative controls;

Performing regular site visits to engage technical staff in field and ensure projects are on schedule and within scope;

Approving technical training recommendations;

Ensuring appropriate policies and procedure are in place and support ongoing service improvements;

Providing oversight to administrative functions to ensure accurate and efficient completion of

Manage financial performance by:

Providing ongoing oversight and analysis of monthly financial reports, and monthly billable time reports, making necessary adjustments;

Participating in the development of operational and capital budgets;

Effectively managing resources including facilities, vehicles, and equipment to ensure safe, secure, cost-effective and reliable use.

Ensure Service Excellence & Perform Business Development including:

Collaborating with other Acuren leaders to build and develop client relationships based on the provision of exceptional service and ethical business practices;

Improving value of services offered and demonstrating innovative technology to customers;

Utilizing site specific metrics to improve productivity and improve customer service;

Seeking clarification of the client's expectations, clearly defining work-scopes, monitoring project execution and verifying customer satisfaction.

Proficiency in use of Microsoft Outlook, Word, Excel and PowerPoint;

Excellent problem solving and conflict resolution skills to manage difficult customer interactions;

Consistently demonstrates their understanding of, and compliance with, responsibilities under the provincial Occupational Health and Safety Acts and Regulations, and Acuren Safety and Quality Management Systems, policies and procedures.

Bachelors degree in relevant field, supplemented by a minimum of 8 years of operational experience in an industrial/technical environment, 3 years of which is supervisory.

NDT or other technical Certifications are preferred, as is knowledge specific to the technical field of assignment.

Medical, dental, and supplemental insurance

• Paid Holidays
• Travel may be required.

Acuren is a trusted, single source provider of technology-enabled asset protection solutions used to evaluate the structural integrity of critical energy, industrial and public infrastructures. Committed to delivering a Higher Level of Reliability, Acuren provides an unrivaled spectrum of capabilities including inspection, traditional and advanced NDE/NDT, failure analysis, rope access, materials engineering, field engineering, reliability engineering, drones, robotics, V-Deck and condition-based monitoring services.

Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. Acuren employs over 4,000 dedicated professionals supporting the mechanical integrity and inspection programs of the world's largest industrial segments.

Continuing to build on a strong heritage of safety, quality and professionalism, Acuren strives to maintain incident free work environments, pursues advanced technical developments, and supports reliability programs that are valued by clients and employees.