Senior Instructional Design Professional

Instructional Designer to join our Learning & Development team at our Global Support Center in Scottsdale, Arizona.

Design and develop relevant, engaging learning materials, including videos, e-learning modules, workbooks, facilitator and instructor guides, presentations, assessments, and job aids.

Apply adult learning theory, instructional design methodology, accessibility considerations, and multimedia best practices to create effective learning experiences.

Update and maintain existing curricula, content, and supporting materials to ensure accuracy, usability, operational relevance, and alignment with the P.Chang's brand.

Partner with Learning & Development, Operations, Culinary, Human Resources, and other cross-functional leaders to assess, prioritize, and address business and performance needs.

Collaborate with subject matter experts to define learning objectives, validate content, and ensure the quality and accuracy of learning solutions.

Support the administration and ownership of the LMS, including content configuration and uploads, course assignments and enrollments, reporting, user troubleshooting, and coordination with HRIS and IT support partners.

Maintain organized learning content, source files, project documentation, version control, and publishing standards.

Manage assigned learning projects from intake through launch, establishing timelines, coordinating reviews, communicating progress, and meeting deadlines.

Evaluate learner feedback, assessment results, and available performance data to recommend improvements to learning content and delivery.

Stay informed of instructional design, learning technology, multimedia, and restaurant training trends, and recommend practical innovations that improve the learner experience.

Identify opportunities to streamline learning development and administration processes while maintaining quality and brand consistency.

Bachelor’s degree in instructional design, learning and development, education, communications, graphic design, or a related field, or equivalent relevant experience.

3+ years of experience designing and developing instructional materials for adult learners.

Experience using e-learning authoring and design tools such as Articulate 360, Storyline, Rise, Adobe Captivate, InDesign, Photoshop, Publisher, Adobe Premiere, or comparable software.

Experience creating and editing multimedia content, including video, audio, graphics, and interactive learning assets.

Working knowledge of learning management systems, including content publishing, course assignments, reporting, and user support.

Excellent written and verbal communication skills, with strong writing, editing, proofreading, and visual communication capabilities.

Strong project management, organization, and time management skills, with the ability to manage multiple priorities and meet deadlines.

Strong customer service and relationship-building skills, including the ability to gather input, influence partners, and respond constructively to feedback.

This is primarily an office-based position located at the P.Candidates must currently reside in the greater Phoenix area and live within a reasonable commuting distance of the office.

Comprehensive Benefits: Medical, dental, vision and 401(K) starting on the 1st of the month following the hire date.

Paid Vacation and Sick Time: 20 days per calendar year for full-time Global Support Center team members, prorated for new hires.

Paid Holidays: 12 company-selected holidays plus 2 floating holidays per year.

Competitive Pay & Performance Incentives: Annual bonuses based on Company performance.

Tuition reimbursement for job related programs.

Supportive Community: Financial assistance through the Lucky Cat Fund during hardships for qualifying team members.