Safety Advocate

Patient Advocate

The Refuge, a Healing Place is hiring a Patient Advocate to help support patient rights efforts through educating patients and families, guiding complaint/grievance processes and reporting unresolved threats to patient safety to appropriate staff. Schedule will include some weekend and holiday coverage and will be discussed during interview. Facilitate patient/family grievance process to include processing the complaint, forwarding to the appropriate manager and communicating the resolution to the complainant for resolution purposes.

Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.

Maintain the complaint and grievance logs up to date.

Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner.

May participate in new hire orientation on educating staff on patient safety and advocacy

Identify critical needs with regard to customer service and discuss with supervisor and medical staff.

High school diploma or equivalent required. Associate or Bachelor's degree in a clinical field preferred.

Experience in customer service or risk management preferred.

CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).

First aid may be required based on state or facility.

This position requires a Level 2 Background Screening through the Florida Care Provider Background Screening Clearinghouse. In accordance with Florida law, employers must provide applicants with direct access to information about the state's background screening requirements.