Customer Service Concierge (CNA Required)

West Meade is looking for a compassionate, energetic, and service-minded CNA Concierge to provide an exceptional level of personalized care and attention to our residents.

This unique CNA role is designed to focus on the resident experience. The CNA Concierge will spend their day anticipating residents' needs, providing extra assistance and companionship, and helping make each resident feel comfortable, valued, and well cared for. Make regular rounds throughout the center to check on residents and proactively identify their needs.

Provide personalized attention and assistance to residents throughout the day.

Help residents get ready for their day and ensure they are comfortable and have everything they need.

Assist with grooming, personal care, and other CNA-related needs as appropriate.

Offer beverages, snacks, fresh water, blankets, pillows, and other comfort items.

Help residents prepare for meals and provide assistance before and after dining.

Spend one-on-one time with residents who may benefit from additional companionship or attention.

Assist residents with getting to activities, appointments, therapy, dining, or other areas of the center.

Help residents organize their personal space and keep frequently used items within reach.

Respond to resident requests and call lights and help ensure needs are addressed promptly.

Communicate resident needs, concerns, preferences, or changes to the appropriate nursing team member.

Assist the nursing team with CNA duties when needed while maintaining the primary focus of the Concierge role.

Build meaningful relationships with residents and learn their individual preferences, routines, and interests.

Strong customer-service and communication skills.

Dependable and able to work independently while remaining part of the nursing team.

A hospitality mindset and a desire to provide an exceptional resident experience.

Flexible Schedules

Overtime with Bonuses Available

Shift Differentials Available

Vacation/Paid time off/Holiday Pay

Health, Dental, Vision and Life insurance

Company Stock Purchase Option

National HealthCare Corporation is recognized nationwide as an innovator in the delivery of quality care. Our goal is to provide a full range of extended care services, designed to maximize the well-being and independence of patients of all ages. We are dedicated to meeting patient needs through an interdisciplinary approach combining compassionate care with cost-effective health care services.

All employees are committed as partners, not only to the health of our patients, but to the well-being of the communities we serve.

If you are interested in working for a leader in senior care and share NHC's values of honesty and integrity, please apply today and find out more about us.

NHC HealthCare Columbia