Retail Store Department Head

You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends. Role models exceptional customer service.

Creates a positive internal and external customer experience

Acts as Manager on Duty adhering to company policy and procedure

Ensures store team performs tasks and activities in accordance with store plan; Addresses immediate customer service issues and provides appropriate coaching to Associates

Exercises discretion regarding customer service policies to satisfy customers

Maintains accurate Associate coverage in service areas for a positive customer experience

Communicates accurately and effectively with management and Associates when setting and addressing priorities; Provides feedback, recognition and coaching to Associates

Partners with Management on Associate training needs to increase effectiveness

Ensures adherence to all labor laws, policies, and procedures

Supports and participates in shrink reduction goals and programs

Able to work a flexible schedule, including nights and weekends

Knowledge of company standard software, systems, and procedures

Knowledge of merchandise flow in stores

1 year retail, 6 months leadership experience

EAP; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; life insurance; short/long term disability; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

USA Homesense Store 0025 Parsippany NJ

This position has a starting pay range of $17.92 to $18.42 per hour.