Head of Programme Management

Full Time, Salary, Exempt
Supportive Services for Veteran Families (SSVF)
REPORTS TO: Associate Director of Veteran Services
Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Employee Assistance Plans (EAP)

Medical Coverage

Dental Coverage

Flexible Spending Account

Health Spending Account

Short Term Disability

MetLife Legal Plans

Financial Wellbeing

Life Insurance (company paid)

403b retirement plan with company fund matching

Training & Development

VOA University - Staff Development

VOA Academy - Clinical Training and Development

The Supportive Services for Veteran Families (SSVF) program assists Veterans who are homeless or at-risk of homelessness to end their housing crisis. The Program Manager of the SSVF Program, under the direction of Veteran Services leadership, is responsible for the successful operation of the SSVF program.

Has Bachelor of Social Work or an undergraduate degree in a related field and a minimum of 3 years of experience in the field; a person with 7 years of experience in the field and no degree; or a Veteran with 5 years of related work experience would qualify for this position.

Requires a demonstrated ability to provide a reasonable combination of the following knowledge, abilities, and skills: family needs assessment, knowledge and ability to access local resources, advocacy, counseling, and working cooperatively with local service providers. Must have a commitment to the principles of the project and work in the local area to locate and assist Veterans within the confines of the SSVF grant. Excellent verbal and written communication skills, high degree of organization, and creative problem-solving skills.

We hire, fire, and promote based on our five core values of commitment, compassion, diversity, justice, and integrity. Provide outreach in the local communities.

Provide staff supervision and training and conduct employee evaluations regularly

Ensure compliance with all VA and VOA policies and procedures.

Provide property management for the SSVF regional office in which the program is housed.

Maintain programs database and HMIS

Build relationships with all relevant agencies and service providers.

Continue developing new forms of community outreach and awareness.

Advocate for the Veteran, integrating the client’s needs/wants into their SSVF service needs.

Performance Quality Improvement (PQI) duties as assigned by supervision & PQI Committee.

Assist in maintaining program manuals, developing training manuals and policies as needed.

Performance Quality Improvement (PQI) duties as assigned by supervision & PQI Committee.

Assist in maintaining program manuals, developing training manuals and policies as needed.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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