Virtual Property Adjuster

Inside Property AdjusterAt Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.A day in the life of an Inside Property Adjuster, and what it takes to do the job!As a Moderate Inside Property Adjuster, you will provide exceptional service to our policyholders. Working remotely from your home office, your primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You will be interacting with customers, contractors, and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration. This role places a particular focus on water losses, ensuring that our customers receive the highest level of support and resolution for these specific claims.The Customer Service Expert –you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. The Investigator – you'll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.The Effective Communicator – you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. The Problem Solver –you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.The Recorder – you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.Schedule:Monday – Friday; 8am - 4:30pm with rotational Saturday duty.Preferred Qualifications:2+ years of previous customer service experience.Proficiency in using Xactimate and other relevant software for virtual assessments is preferred.Ability to assess property damages and accurately determine claim coverage.Excellent negotiation and communication skills to interact with customers and stakeholders remotely.Ability to work independently and manage time efficiently in a virtual work environment.Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions.Residency within the Virginia Beach/Norfolk/Newport News, VA Metro area is mandatory for this role.You're provided with comprehensive training:The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work.Ongoing training opportunities for continuous improvement happen regularly on the job.As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.Sign On Bonus:You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.This includes time off, healthcare, retirement, and more. Flexibility in scheduling and a time off policy that helps support your work/life balance.Initial and ongoing training to get you proficient in your new role.Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. SkillsActive Listening, Communication, Critical Thinking, Customer Service, Empathy, Multitasking, Organizing, Teamwork, Time Management, Working IndependentlyCompensationCompensation for this role ranges from $24.04-$41.53 hourly and is based on experience, qualifications, location, and internal equity.Allstate generally does not sponsor individuals for employment-based visas for this position.Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a reserve component.It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.