Head of Operations & Business Management

Overview The Allure On The Lake is a wedding and event venue located on a lake with expansive windows and versatile indoor-outdoor space, including a private island ceremony site. The Allure On The Lake hosts wedding and ceremony events, corporate events, and special celebrations, large and small.
The Allure Event Center in Chesterton, IN is seeking an experienced Operations Manager with at least three (3) years of working experience to join a 20-25 person team. Location: 526 Indian Boundary Rd, Chesterton, IN.
Position purpose: to manage all venue operations and events. Preferred experience in the hospitality or related industry. The ideal candidate is self-driven, ambitious, friendly, hardworking, and engaged. Compensation is commensurate with experience, skills, and performance, with opportunities for growth and long-term career advancement.
Qualifications Experience working as a manager, minimum 3 years
Strong computer skills with Microsoft Excel and Word; experience with electronic cloud-based files and email organization; familiarity with CRM, customer relationship, and event planning software
Ability to listen and communicate effectively
Strong customer service skills with a proactive approach
High attention to detail and exceptional organizational skills
Strong time-management skills; ability to multi-task and prioritize
Ability to problem solve in a positive and effective manner
Management Administration Responsibilities Coordinate and manage events, staff, scheduling, food and liquor inventories, and back kitchen staff
Report directly to Owner and Accounting Department
Ensure all business operation and event records are accurate, complete, and well organized in accordance with company policies
Hold team accountable for performance; provide coaching and counseling as needed
Delegate tasks and projects and provide follow-up actions
Ensure business quality standards are met
Develop and implement best practices to maximize team efficiency
Ensure the Allure is accurately represented while maximizing guest satisfaction and profitability with each client event and interaction
Maintain accurate knowledge and compliance with The Allure’s policies and services
Management Operations Responsibilities Pursue new and incoming wedding leads, inquiries, and sales for the venues
Ensure excellent client communication through email, phone, online meetings, and in-person conversations
Schedule and host venue tours, explain contract package options, upsell a-la-carte items, and oversee signing of event contracts
Ensure accurate electronic and paper documentation of event details and billing
Assist clients through the entire planning process, including menu selections, banquet room design, event agendas, linens, centerpieces, etc.
Assist in setting the ceremony room and banquet hall for events (floor plans, linens, dishware, centerpieces, etc.)
Coordinate with servers, bartenders, and kitchen staff to ensure events are executed as planned
Assist in planning and execution of venue tastings for clients
Schedule and conduct wedding rehearsals
Provide on-site management of assigned events as the Allure’s representative
Coordinate and communicate event details to external vendors and other relevant parties
Expectations Timely responses to wedding leads and client questions (within 24 hours, ideally 1-2 hours)
Encourage and promote event sales opportunities for increased profitability
Meet all established deadlines
Uphold high standards of honesty, work ethic, accountability, and professionalism
Maintain a positive working environment
Support team members with any and all job duties as needed
Be available to assist team members outside of regularly scheduled hours if needed
Be willing to assist in any business operations tasks when needed
Be professional and accountable in all interactions with clients, families, external vendors, and team members
Duties Provide on-site management of assigned events and act as the Allure’s representative, directing and executing events effectively
Work with clients from initial contact through event execution; be onsite for rehearsals, ceremonies, weddings, and related activities
Develop and maintain strong client relationships by being proactive and responsive during planning and delivery
Coordinate and clearly communicate with all Allure staff and management to implement necessary details
Manage new and incoming wedding leads, inquiries, and sales for the venue
Convert prospective clients into committed customers through on-site visits/meetings and proactive communication
Prepare and issue contracts, agreements, and accurate billing invoices
Coordinate all details leading up to and including event delivery with outside vendors
Implement and coordinate post-event follow-up and client relationship maintenance
Be available for on-call duties during peak wedding season if needed
Collaborate with Marketing and Social Media to support wedding bookings

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