Immediate Hiring For Claims Processor

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. As a global leader in advanced mobility solutions, our outstanding team of legal professionals helps us navigate the continually changing legal and regulatory landscape. In our Office of General Counsel, you’ll be part of an organization that collaborates with outside counsel to operate as a global team and deliver world‑class legal, tax, and audit services to client groups throughout the company.

The Legal Analyst is responsible for investigating and resolving legal claims in a timely and professional manner.

The Legal Analyst is responsible for communicating with customers and dealerships via phone and written communication.

The Legal Analyst is responsible for learning and executing the complete product liability handling process and meeting expected customer service levels and business performance goals.

In consultation, with OGC attorney, responsible for resolving legal claims from investigation to completion in a timely and professional manner.

Responsible for contacting customers, dealerships, and other entities to investigate and respond to the claim.

Responsible for coordinating vehicle inspections with customers, dealerships, and field operations.

Close the Legal claim after appropriate investigation and final decision reached with management.

Proactively handle pre‑litigation matters to best serve the customer while also protecting the Company.

Communicate timely, professional, and grammatically correct responses to customers and dealer personnel.

Portray a knowledgeable and courteous impression to customers and dealer personnel.

Continuously improve call handling skills, system knowledge, legal analysis, and communication skills, thus enhancing customer satisfaction and service level results.

Be responsive to and execute process improvement/enhancement programs.

Document each claim contact in the appropriate system and create/maintain all contact communications in an electronic case file.

Identify vehicle issue trends and report them to management, Design Analysis Engineers, and Automotive Safety Office for specific recalls and other safety measures.

Utilize applicable law when assessing claims for review.

Meet with management to provide input for process improvements, litigation prevention, and retaining customer loyalty.

Coordinate vehicle buybacks between a dealership, Ford RAV, and the customer for re‑acquired vehicle processing.

GCCT, FMMS, G-Camp, AWS, OASIS, ESP, GCQIS, Morley RAV Portal.

Bachelor's degree or equivalent combination of relevant education and experience.

Comfortable with computers and business systems, and able to learn new programs and databases quickly.

Ability to comprehend and learn technical and automotive concepts.

Legal experience.

Prior claims analysis experience.

Working knowledge of automotive industry.

Immediate medical, dental, vision and prescription drug coverage

Flexible family care days, paid parental leave, new parent ramp‑up programs, subsidized back‑up child care and more

Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

Paid time off for individual and team community service

A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call View phone number on click.appcast.io.

Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.

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