Head of Operations & Business Management

Rochester Factory and Sales Center, 7447 Route 96, Victor, New York, United States of America
Job Description Posted Monday, July 27, 2026 at 8:00 AM
Tuff Shed is recruiting for anexperienced and highly motivated Operations Manager to contribute to the success of our Rochester Factory Store.
This position offers the opportunity to make a real impact to the Store and the Company. Check out what "A Day in the Life" looks like for our Operations role:
ABOUT TUFF SHED Founded on an entrepreneurial spirit and an unwavering commitment to quality, Tuff Shed was established in 1981, and has since developed into America's largest manufacturer and installer of storage buildings and garages, having built more than one million buildings for satisfied customers. We utilize cutting edge green technology in our materials and manufacturing processes, and hold multiple U.S. Patents.
DO YOU HAVE WHAT IT TAKES TO BE A SUCCESSFUL TUFF SHED OPERATIONS MANAGER? Production & Installation Management Working directly with the Operations employees
Manages the logistics including shipping, receiving, PACK, and communication to the cross docks
Under the direction of the DM, recruiting, hiring, training, and supervising the performance of the operations teams
Following the direction of the DM, supervise Installation function, reviewing sales orders to ensure financial and logistical criteria have been satisfactorily met
Oversee daily planning/scheduling of the Operations team’s manpower and materials
Perform customer service duties, such as resolving warranty issues by reviewing and scheduling work to be performed as required to satisfy the customer and fix the Tuff Shed product(s)
Assisting the DM with daily, weekly, and monthly corporate document submittals
Operates the Factory efficiently and effectively in order to produce the assigned and expected profitably
Maintain appropriate staffing levels to maximize production and maintain labor costs as budgeted
Under the direction of the DM and in conjunction with the Production Manager and/or the Production Foreman, performing fabricator employees’ performance evaluations, as required; also, preparing and conducting fabricator employees’ disciplinary actions and making recommendations to the DM regarding counseling, warnings and/or terminations
Ensures that building quality, communication, and customer experience are in alignment with the Company expectations and its impact on the Tuff Shedbrand
Manages the Company’s Warranty Program and ensures that it is followed, and any required repairs are conducted in a timely manner
Safety Performing daily safety walk-through inspections of the Shop area and the Yard
Implements and carries out the Company’s Safety Programs and ensures compliance to DOT regulations, including the management of all associatedrecords
Preparing, scheduling, and leading store safety meetings, trainings and work-related injury investigations as required by OSHA guidelines and Tuff Shed Safety Department.
Ensure tools and equipment are secured, inventoried and maintained, and meet safety requirements
Performing monthly cycle counts and ongoing inventory management
Certifies the Store’s inventory is accurate by conducting monthly physical inventorycounts
Makes sure that all material is ordered in a timely manner, meeting production schedules while minimizing inventorycosts
Effectively negotiate and develop relationships with local suppliers to ensure that materials are purchased at or below standardcost
Subcontractor/Installer Relationship Recruits and onboards subcontractors to surpass 35% of the store’s revenuebudget
Inspects the quality of work being performed by subcontractors to ensure Tuff Shed finished product quality expectations are met or surpassed
SKILLS & EXPERIENCE Experience working in a fast-paced, high volume production environment, preferred
Proven experience in successful business-to-consumer sales in large ticketproducts
Proven leadership and relationship building skills, including experience managing employees and resolving employee relationsissues
DOT, OSHA, and employment law knowledge highly preferred
Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers, and the general public
Ability to solve complex business problems using sound logic and good judgment
Ability to read, write and understand instructions given orally, in writing and in diagram form.
Ability to prepare written correspondence and reports which create a professional image for Tuff Shed
Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers and the general public
Ability to use mathematical, accounting and financial tools as they apply to Tuff Shed business
WHAT'S IN IT FOR YOU? An opportunity to join a successful company and be part of the growth of the team! We offer competitive salary and benefits! PTO , paid holidays, medical/dental/vision and life insurance, Employee Stock Ownership Plan (ESOP), a 'Safe Harbor' 401(k) plan.
PTO , paid holidays, medical/dental/vision and life insurance
Employee Stock Ownership Plan (ESOP)
A 'Safe Harbor' 401(k) plan
Participation in Store Bonus Program
Comprehensive training and mentorship to grow your skills and ensure your success
Tuff Shed is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, genetic information or any other status protected by law or regulation.
Tuff Shed is an equal opportunity employer. Employees and applicants for employment will not be discriminated against on the basis of race, color, religion, national origin, hair texture, hair type, hair length, or a protective hairstyle that is commonly or associated with race, ancestry, religion, creed, physical or mental disability, marital status, civil union partner status, protected medical conditions, gender, gender identity, gender expression, sexual orientation, age, genetic information, or any other characteristic, activity or basis protected by applicable federal, state or local law or because he or she is an individual with a disability or disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active duty wartime or campaign badge veteran.
Rochester Factory and Sales Center, 7447 Route 96, Victor, New York, United States of America

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