Head of Product Operations - Remote

Full-time

PosterElite

PosterElite is one of the most trusted names in labor law compliance solutions for the Payroll, HCM, HR, Benefits, and related industries. Through our national network of partners—ranging from technology platforms to service providers—together with our partners, we have helped more than a million businesses navigate ever-changing labor law regulations with confidence. As compliance becomes increasingly complex, our mission is simple: empower our partners to deliver reliable, scalable compliance solutions to their clients through our embedded solutions, resulting in stronger engagement, improved retention, and new revenue opportunities. PosterElite is a remote-first, growth-oriented team where integrity, ownership, and continuous learning shape how we work and win together.
As the Product Operations Manager, you serve as the operational bridge between Product, Customer Support, and Engineering.

You own the processes that help engineering teams stay focused on delivering high-impact work while ensuring technical issues, priorities, and projects move forward efficiently. Own the technical escalation process, partnering with Product, Customer Support, and Engineering to investigate and resolve complex issues
Help prioritize engineering work across support escalations, product initiatives, operational improvements, and technical debt
Coordinate engineering projects and initiatives, maintaining visibility into priorities, timelines, risks, dependencies, and delivery progress
Serve as a trusted cross-functional partner, helping teams stay aligned and focused on the highest-impact work

Excellent organizational skills with the ability to manage multiple priorities and keep work moving forward
Natural ability to create structure, improve processes, and drive accountability across teams
Strong problem-solving skills and a continuous improvement mindset
3+ years of experience in Engineering Operations, Technical Project Management, Technical Support, Software Delivery, or a related role

Strong understanding of software development lifecycles, engineering workflows, and release processes
Experience coordinating technical projects or cross-functional initiatives from planning through execution
Experience working closely with software developers and technical teams
Familiarity with project management and issue-tracking tools such as Jira, Linear, GitHub, or similar platforms
Familiarity with APIs, integrations, application logs, browser developer tools, SQL, scripting, and technical troubleshooting methodologies
Strong communication, organization, prioritization, and stakeholder management skills
Experience in SaaS, technology, or software-driven environments
Familiarity with Agile, Scrum, Kanban, or similar software development environments

We’re a remote-first team that values clarity, communication, and ownership
You’ll collaborate closely with Engineering, Product, Customer Support, and Operations through Slack, Zoom, and Google Workspace
Success in this role comes from strong communication, thoughtful prioritization, and a commitment to continuous improvement
If you require reasonable accommodation during the application or interview process, please let us know.

Apply

Vacancy posted 4 days ago

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