Managing Head of Retail Sales

Deliver Exceptional Customer Experiences.
Western Products and Renewal by Andersen of Northern Plains are seeking an experienced, driven, and people-focused Sales Manager to lead our sales organization. This is more than a sales leadership role. We are looking for a leader who can develop talent, hold teams accountable, mentor future leaders, and drive operational excellence while delivering an outstanding customer experience.
OUR CORE VALUES Take Pride in Your Work: Demonstrate professionalism, accountability, and a commitment to excellence in every customer interaction and team initiative.
Be Hardworking & Passionate: Lead with energy, determination, and a genuine enthusiasm for helping customers and driving results.
Communicate Openly & Honestly: Foster trust through clear, respectful, and transparent communication with customers, team members, and leadership.
Solve Problems Effectively: Take initiative to identify challenges, develop solutions, and deliver positive outcomes for customers and the team.
POSITION RESPONSIBILITIES Leadership & Team Development Lead, coach, mentor, and develop all members of the sales team.
Establish a culture of accountability, professionalism, continuous improvement, and high performance.
Conduct regular ride-alongs, field coaching, and sales development sessions.
Recruit, interview, hire, onboard, and retain top-performing sales professionals.
Perform annual performance reviews and ongoing coaching conversations.
Develop succession plans and future sales leaders within the organization.
Address performance concerns promptly and provide actionable development plans.
Ensure company policies, procedures, and expectations are consistently followed.
Sales Performance & Accountability Own and drive sales growth, profitability, close rates, and departmental performance.
Monitor and review sales benchmarks, scorecards, and key performance indicators.
Analyze monthly sales reports and develop action plans when goals are not met.
Review sales pipelines, opportunities, lead conversion rates, and closing percentages.
Ensure sales staff follow up on leads and customer inquiries in a timely and professional manner.
Manage sales territories and strategically adjust resources to maximize market opportunities.
Review jobs sold reports and compare performance against budget objectives.
Training & Industry Expertise Lead training programs for both new and existing sales staff.
Ensure team proficiency with products, warranties, financing programs, CRM systems, estimating platforms, and manufacturer resources.
Maintain expertise in window and door replacement, roofing systems, siding systems, gutters and gutter protection systems, and customer service and project management.
Customer Experience & Cross-Department Collaboration Champion an exceptional customer experience throughout every stage of the customer journey.
Partner closely with production, scheduling, service, accounting, and operations teams.
Assist in root cause analysis and resolution of customer concerns.
Manage and help resolve escalated customer issues when necessary.
Ensure communication commitments to customers are met consistently.
Promote the importance of completion certificates, customer reviews, and customer satisfaction programs.
Operational Excellence Manage lead assignment processes and optimize lead distribution.
Review contract documentation and job submissions for completeness and timeliness.
Participate in collections efforts and weekly A/R meetings as required.
Develop sales programs to support company goals and strategic objectives.
Oversee showroom operations while maintaining a professional, welcoming environment.
Community & Business Development Represent the company in the community with professionalism.
Build relationships with contractors, vendors, builders, and referral partners.
Participate in home shows, retail events, contractor meetings, and industry events.
Work closely with marketing to improve brand awareness and lead generation efforts.
QUALIFICATIONS Preferred Education Bachelor’s degree in business, marketing, management, construction management, or related field preferred.
Required Experience Minimum 5+ years of sales leadership experience.
Proven experience managing and developing sales teams.
Demonstrated knowledge of roofing, siding, windows, doors, and exterior remodeling.
Experience managing KPIs, budgets, forecasts, and sales performance metrics.
Strong understanding of CRM systems and sales management tools.
Experience handling customer escalations and delivering outstanding customer service.
Leadership Competencies Strong coaching and mentoring abilities.
Exceptional communication and relationship-building skills.
Strong organizational and time management skills.
Ability to travel between branch locations as required.
Ability to conduct field visits, ride-alongs, meetings, and community events.
When applicable, travel for training opportunities

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