Relationship Banker - Immediate Need

Relationship BankerThe Relationship Banker develops and cultivates long-term client relationships by providing insight, advice, and personalized financial solutions for their clients. Relationship Bankers are responsible for retaining and deepening existing client relationships through cross-selling, establishing new banking relationships, referring clients to product partners (e.g., Mortgage, Investments, Small Business, Treasury Management, Merchant Services, Private Banking, Wealth Management, Commercial), educating clients on digital solutions, providing account servicing and maintenance, effectively resolving client servicing issues, and processing. Relationship Bankers are active in their communities through outreach efforts and through service with community organizations.Markets a full range of consumer and small business banking services to existing and prospective clients through proactive techniques such as lobby engagement, outbound telephone calls, marketing campaigns, or in-house events; shares knowledge and best practices to enhance the team's skills and performance.Operations Oversight:Proactively resolves moderate to complex customer maintenance and/or client service problems using available resources for problem resolution, including analysis and understanding of information received from other internal departments such as Loan Operations, Deposit Operations, Internal Bank Support, Reconcilement, Risk Management, etc.Maintains and demonstrates in-depth knowledge of the different banking channels and educates clients on emerging technology and digital solutions including mobile, online, and ATM offerings to enhance their service experience.Executes all sales, service, and banking transactions accurately and in compliance with bank policies, procedures, and regulatory requirements.Follows all fraud prevention procedures and attends training to stay up-to-date on evolving fraud tactics.consistently achieves performance targets.decisions are sound based on what was known at the time and based on a blend of analysis, wisdom, experience, and judgement.Executes strategies to improve client retention including cross-selling products and services, proactive personalized outreach, effective resolution of servicing issues, monitor and seek client feedback, etc.Contributes to the banking center's financial success by achieving targets for loan production, new account production, line of business referrals, and digital banking enrollment.Acquires new Community Bank relationships through cultivating a strong referral network and outreach efforts.There are two levels of Relationship Banker, depending on banking experience including client service, deposit, and lending experience. Bankers must demonstrate completion of required training programs, licensing or specialized training, and acceptable performance to goals to be considered for further advancement. Licensing or registrations must be maintained current and in good standing in accordance with program guidelines. Positions may be based at a specific banking center or be a "Market" position that supports all banking centers in a defined market.Relationship Banker:Demonstrates ability to handle all transactions, servicing needs and inquiries upon completion of required training.Must achieve account opening goals, partner referrals, lending and credit card goals along with completing quality Client Financial Profiles.High School diploma or GED EquivalentMinimum one year relationship-based client consultation and/or consultative sales experience (banking industry a plus)Eligible to register with the National Mortgage Licensing System and Registry (NMLS) or currently NMLS registered.Relationship Banker II:Experienced bankers who have successfully completed the requirements of a Relationship Banker, including all new hire training and the Relationship Banker Learning Path within defined timeframes, or bankers with existing experience in a similar role at another financial institution, including NMLS registered.Consistently meets or exceeds account opening and lending goals, credit card goals, partner referrals, and quality Client Financial Profiles.May manage an assigned client portfolio to handle all consumer banking relationship needs.Encouraged to participate in their community through service in a Community Organization, Not-for-Profit volunteer, Business-Related Networking groups, or similar organizations.Completes Relationship Banker Development Program to demonstrate advanced proficiency in role.High School diploma or GED EquivalentMinimum one year relationship-based client consultation and/or consultative sales experienceMinimum one year banking experience including deposit/transaction processing, account servicing, new account opening and consumer lendingCurrently registered with the National Mortgage Licensing System and Registry (NMLS) or previously registered and eligible to immediately re-register.We are agile. We are Old National Bank.