Claims Adjuster - Property (Hourly)

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset - their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. Frontdoor is a cutting edge, one‑stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre‑qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more. As a Claim Representative, you will be communicating with Builders, Homeowners, Field Adjusters, Engineers, Contractors, and internal stakeholders. Responsibilities include reviewing new losses, fully investigating coverage, ordering inspections, evaluating repair options and costs, managing repairs or negotiating final disposition of claims with appropriate parties, and issuing timely determinations or payments to conclude Workmanship, Systems and Structural Warranty Claims. Perform detailed claim investigations, evaluate and settle new home workmanship, systems and structural defect claims in accordance with company guidelines.

Review and interpret technical warranty and insurance policy terms and conditions, and apply them to make proper coverage determinations.

Manage claim files, establish loss, and expense reserves.

Collect and analyze builder, vendor, engineering, and loss data; review and adjust repair estimates, negotiate settlements, and resolve claims.

Communicate warranty responsibilities and standards to builders, homeowners, internal stakeholders, and others to provide warranty guidance, expedite warranted repairs or resolve insurance claims.

Keep accurate, timely and professional claim file notes. Upload electronic claims file records timely with appropriate labeling.

Follow claim guidelines, processes, and procedures.

Strong telephone customer service skills and the ability to empathize.

Refers to and interprets policies and practices for guidance and accurate application.

General knowledge of industry practices, standards, and concepts within field of work.

Proficient in Microsoft Office Suites.

Ability to interpret policies and prepare coverage letters.

Home Warranty, Property, or General Liability experience.

Property estimating experience or the ability to evaluate estimate appropriateness.

Bachelor’s degree (B. and/or equivalent combination of education and work experience in the property/casualty insurance, or home warranty insurance industries.

0‑2 Years of Claims Adjusting Experience, Warranty, Property or GL Experience preferred.

Current Property and Casualty License.

This role pays between $20.00 to $28.00 per hour, and your actual pay will depend on your skills, qualifications, responsibilities, experience, and location.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

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Full Time