Customer Service Support Ambassador

The Sekisui House U.S. team is a proud builder of the SHAWOOD, Richmond American Homes, Woodside Homes, Holt Homes, Hubble Homes, and Chesmar Homes brands. We take great pride in being a member of Sekisui House, a global leader in homebuilding. This impressive, 60+ year old company has built over 2.6 million new homes designed to reflect and adapt to the changing needs of today’s homebuyers. Drawing on Sekisui House’s unparalleled history and superior service, we commit ourselves to a future where people around the world can live joyful lives in homes that are safe, secure, stylish and comfortable.

We encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. If you are a results-driven professional with a passion for success, consider building a career with us.

Team Engagement: Participate in a variety of team-building events and social gatherings, such as company outings, holiday celebrations, and regular office socials. We support a healthy work-life balance and recognize the importance of time outside of work commitments.

SHAWOOD, a brand of Sekisui House, is one of the world’s largest and most respected homebuilders driven by a singular purpose: to make home the happiest place on earth. In this role, you help bring that mission to life by elevating the homebuying journey through thoughtful, human-centered experiences inspired by SHAWOOD’s Japanese heritage, craftsmanship, and design philosophy. Partnering closely with regional sales leadership, the position supports community activation initiatives, leads meaningful buyer engagement milestones, and helps execute strategic sales events that drive qualified traffic, conversion, and referral growth. By delivering concierge-level customer interactions, strengthening relationships throughout the buyer journey, and leveraging engagement insights, the role enhances customer experience while reinforcing long-term brand loyalty.

Partner with the Regional Sales Leader to drive community activation initiatives that increase qualified traffic, conversion, and referral growth.

Serve as a brand ambassador, confidently articulating SHAWOOD’s Japanese heritage, craftsmanship, sustainability principles, and Humanity First philosophy to enhance buyer confidence.

Lead and execute key buyer milestone experiences that deepen emotional connection and strengthen long-term brand loyalty.

Plan and activate SHAWOOD divisional community and New Community Opening (NCO) events that generate sales momentum.

Collaborate with sales teams to improve lead response, follow-up consistency, and buyer conversion performance.

Partner and collaborate with sales team in compiling and curating content for customer engagement milestones.

Track customer engagement and performance metrics to continuously elevate customer experience.

3 years of relevant experience in homebuilding or real estate sales and marketing

Prior experience with premium/luxury product sales

Ability to build rapport and deliver a personalized, high quality customer experience.

Ability to explain product features, construction concepts, and design elements clearly to customers.

Proficiency in CRM systems and maintaining accurate information.

Strong organizational skills with attention to detail and brand consistency.

Ability to problem-solve using prior experience, judgment, and situational analysis.

Adaptability to evolving customer needs, schedules, and product updates.

Primarily field-based within active SHAWOOD communities throughout Northern and Southern California. Tuesday - Saturday schedule.

Up to 50% travel within the West Coast region is required to support community activations and regional initiatives.

The standard work schedule is Tuesday - Saturday, aligned with peak sales and customer engagement periods.

Frequent walking, standing, and stair climbing within and around model homes and property sites.

Ability to operate standard office and computer equipment.

Clear verbal communication and auditory capabilities to engage with customers and team members effectively.

Bonus Type: Year End Discretionary Bonus - 10%

We provide a competitive compensation structure that rewards performance and results.

Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

Financial Future: Access a 401(k) retirement savings plan.

Time Off: Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).

Insurance & Protection: Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included. An employee assistance program (EAP) is also available.

Sekisui House U.