CyberSecurity/SysAdmin

Responsibilities

Design, configure, test, and maintain computer hardware, networking software, and operating systems software, in addition to other office equipment (including peripherals such as copiers, printers, phone equipment, postage machines, letter folders, scanners, etc.)

Implement operating system and technology application installs and upgrades

Maintain logs related to network functions and maintenance and repair records

Perform data backups and restores, including disaster recovery operations

Perform software deployments to Windows-based applications for new features and bug fixes

Coordinate and plan hardware installations and upgrades to network equipment and servers

Perform routine patching duties to servers and applications

Coordinate, plan, negotiate, and execute necessary purchases and repairs with vendors/contractors

Provide technical support to IT Team and all business users

Provide timely updates to IT issues via JIRA Help Desk ticket system

Perform various other duties as assigned by the management team

Qualifications

Bachelor’s degree in computer science or a related field is ideal

3-5 years of experience with Windows server administration

3-5 years of experience in desktop/network/hardware and software support

Strong verbal and written communication skills with the ability to interact with a diverse group of executives, managers, staff, and vendors/contractors in a very detail-oriented professional organization with extremely high standards

Proven ability to interact in a positive and collaborative working environment with corporate, business, vendor/contractor, and technical resources

Experience with customer relations and personal service including customer needs assessment, professional customer engagement, efficient and effective resolution, and ensuring customer satisfaction

Willingness to learn from other team members and grow through experience

Experience with Windows server administration such as Microsoft Management Console (MMC), Server Manager, PowerShell, and Windows Services

Working knowledge of Active Directory domain and trusts

Experience with DNS and networking protocols

Experience with server virtualization such as VMWare and Hyper‑V

Be familiar with and have working experience onboarding and offboarding users

Ability to maintain Microsoft applications on desktops and servers

Ability to maintain Office 365 and MS Office products such as Outlook email

Ability to deploy and support application installations

Meticulous planning and documentation of technical support operations

Knowledge of software licensing, maintenance, and hardware warranties

Working knowledge of invoices, renewals, purchase orders, and associated paperwork and processes

Good practical knowledge of Cybersecurity, Website Certificates, Antivirus software and Multi‑Factor Authentication (MFA)

Ability to work independently and with groups, with limited supervision

Knowledge of Linux is a plus

Knowledge of firewall configurations, Cisco / Meraki equipment is a major plus

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