Banking - Teller/Customer Service

Service Associate I
FLSA Status: Non-Exempt
Department: Retail
Hours: Varies by branch location, Saturdays by rotation
General Job Summary:
To complete face-to-face customer banking transactions, sell and cross-sell bank products and services, and provide exceptional customer service.
Organizational Duties and Responsibilities:

Supports the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures.
Supports all functions that maintain compliance with regulatory agencies.
Essential Duties and Responsibilities:

Exemplify our 212 commitment to service
Process deposits, withdrawals, cash checks and balance a cash drawer
Cash checks following SYB check cashing policy
Sell official checks
Process and balance teller work through image capture
Consultative Selling – Engaging customers and prospects to uncover needs and offer solutions
Assist with beginning, end of day and other operational duties as needed
Participate in weekly team meetings
Working Conditions: Work on teller line, which will require long periods of standing
Minimum Job Requirements:
Education: High School Diploma or GED Equivalent
Experience: Customer contact and cash handling experience
Specific Skills:

Good written and verbal communication skills
Professional appearance and demeanor
Ability to work well with others
Good math skills
PC proficient
Physical requirements:

Primarily sedentary work performed in an office environment
Ability to sit for extended periods of time while working at a computer
Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment
Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person
Visual acuity sufficient to read computer screens, printed documents, and financial data
Occasional standing, walking, bending, or reaching
Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)