Head of Client Support Services

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Title: Service Manager
FLSA: Hourly
We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.
The Service Manager keeps the store running smoothly by supervising and coordinating the activities of employees across all departments, ensuring customers receive prompt, friendly service at every turn. In this role, you'll lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever the store needs you most.
If you are an experienced retail leader who thrives in a fast-paced environment and takes pride in developing people and delivering results, we'd love to have you on our team.
Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and going out of your way to make every visit a great one
Supervise and coordinate activities of employees across all areas of the store in the Department Manager's absence, or perform the work necessary at all job levels
Ensure proper customer service throughout the store and address specific customer issues promptly and professionally
Train workers in store policies, department procedures, and job duties and provide ongoing education for employees on updated policies and procedures
Evaluate employee performance and recommend personnel actions such as promotions, transfers, or dismissals
fill out customer accident forms and first reports of injury as needed
Order merchandise, verify deliveries, ensure quality, and report discrepancies between orders and received product
Determine the location of ad and promotional displays and ensure product quality and quantities meet customer and store demands
Compile, store, retrieve, and understand managerial data including sales, inventory reports, and ad and display projections
Review personnel records for completeness and accuracy and understand the basics of the payroll system
Handle cash registers and Western Union, money order, and hunting and fishing license transactions
Recommend cost reduction programs and additions, deletions, and shelf allocation of merchandise
Handle confidential information including pricing, sales reports, profit and loss reports, and employee wages with discretion
Adhere to all Hy-Vee policies and store guidelines
Interview to obtain basic information, guide and direct people clearly, follow technical manuals, and maintain increased contact with customers and employees
Lead and develop a team while building a collaborative, customer-focused store culture
Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations, and eCommerce
Direct Reports: All positions except those listed above or as designated by the Store Director
High school diploma or equivalent experience required
Two or more years of similar or related work experience preferred
Frequently stand and walk throughout a shift in sales, food service, or delivery areas
Where applicable to the role: ability to safely use sharp knives and blades for food preparation
Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

This is a fast-paced role in a retail store environment where you will be active throughout the store. You will have exposure to dust, noise, and temperature extremes, with possible equipment movement hazards and occasional exposure to cleaning chemicals or solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.