Head of Media and Communications

Manager, Media & AVApplylocations: Full timeposted on: Posted 17 Days Agojob requisition id: R0014650The Manager, Media & AV is responsible for the planning, delivery, and ongoing support of enterprise audio-visual services across classrooms, conference rooms, collaboration spaces, and event venues. This role provides strategic leadership and hands-on oversight of AV operations, vendor integrations, lifecycle management, and service delivery to ensure high-quality, reliable user experience. The Manager, Media & AV partners closely with IT, Facilities, Academic/Business units, and external vendors to standardize AV platforms, manage upgrades, and align AV solutions with organizational goals.**Align AV services with collaboration platforms (e.g., Develop and manage AV budgets, forecasts, and capital planning; and oversee budgeting, procurement, and inventory management for AV and media technology assets.* Oversee contracts, SOWs, renewals, and performance against deliverables.* Ensure high-quality support for College events, guest lectures, board meetings, commencement, and hybrid programs with AV requirements.* Oversee day-to-day AV operations, including incident response, proactive maintenance, and monitoring.* Manage and mentor AV technicians, engineers, and/or contractors. Define roles, responsibilities, on-call support, and training plans. Ensure staff remain current on AV platforms, standards, and best practices. Foster a service-oriented, customer-focused team culture.* Lead AV projects including new builds, renovations, refreshes, and major upgrades.* YOUR TEAM WILL INCLUDE**Multimedia Support SpecialistClassroom Technology Support SpecialistIT Integration SpecialistSpecial Event and On-Site Support (Students)**WHAT EDUCATION AND SKILLS YOU WILL NEED****Bachelor’s degree or equivalent professional experience.****7-10 years of progressive experience in AV/media services leadership; Crestron, Cisco), and digital media workflows.**Strong project management skills with experience delivering large-scale AV or media infrastructure projects.**Exceptional communication and relationship-building skills across technical and non-technical stakeholders.**Demonstrated experience with budget development, vendor negotiation, and strategic planning.**Familiarity with accessibility standards and inclusive design principles for media and classroom technology.Ability to **embrace ideas** and changes created by all community members.take thoughtful risks; and is flexible in changing conditions.**HOW AND WHERE YOU WILL WORK**Requires work onsite a minimum of 3 days a week (some flexibility for hybrid based on operational needs); May require evening and weekend support for campus events or AV system maintenance.Occasional travel may be required for vendor meetings, site assessments, or professional development.**ADDITIONAL SKILLS YOU MAY HAVE*** Experience in higher education or similarly complex environments* Familiarity with learning management systems, lecture capture platforms (e.g., the role is also eligible for bonuses based on performance and budget.Babson College offers a comprehensive benefits package for full-time employees working at least 28 hours per week.* **Insurance Coverage**: Medical, dental, vision, group life and long-term disability insurance, business travel accident insurance, and mental health benefits.* **Time Off**: Starting at 3 weeks of vacation annually, 2 weeks of sick time, 1 week of paid family illness time, 6 weeks of paid parental leave, and 12 paid holidays per year. President’s holidays are determined each year.* **Retirement**: Participation in a 403(b) retirement plan with mandatory employee contributions and a 4:1 employer match.* **Wellbeing programs, virtual fitness platform, and employee assistance program.All questions or concerns about this posting should be directed to the Office of Human Resources at View email address on click.appcast.io.