Head of Restaurant Sales

To represent the hotel in negotiations with group clients/meeting planners. To research, identify, and target new and repeat group customers for the hotel and to ensure complete customer satisfaction for all contracted events.
To manage all aspects of sales in a designated geographical market segment, while achieving specific individual and team goals.
To use professional acumen and independent judgment in preparing, presenting, and negotiating group contract proposals, including pre-determining availability of rooms/ meeting space, special concessions (based on the overall group contribution), verifying group history, and securing deposits from contracted groups.
To personally conduct site inspections with potential and current clients, including entertaining them at one of the hotel restaurants.
To research, identify and target new markets and potential clients to promote new business and generate sales.
To identify and respond to trends in the industry and local markets.
To build and promote professional client and industry relationships on behalf of the hotel.
To travel on a regular basis to designated target clients/cities to solicit new and repeat business and to improve and increase market penetration.
To identify and participate in industry show events to represent the hotel and to promote new business.
To design and implement market segment territorial sales action plans, including setting personal and team goals, subject to the approval of the Director of Sales.
To maintain cordial social and business contact with representatives of past, repeat, and potential group customers and businesses.
To understand and respond to all guest needs and requests in a timely and professional manner, and take personal responsibility for the complete satisfaction of all in-house groups.
To participate in manager focus groups, , and hotel industry associations (MPI, HSMA), and to attend hotel functions, as directed.
To document all sales interactions in a clear, concise manner.
To follow specified procedures to properly complete daily, weekly, and monthly sales activity reports.
To use good time management skills in prioritizing work and scheduling appointments.
To promote and comply with all policies and procedures of Temecula Creek Inn.
To immediately report all suspicious occurrences and hazardous conditions.
To ensure safe work practices of all Sales & Service staff, including compliance with company and departmental safety rules and regulations and the proper use and handling of all relevant equipment.
To perform other tasks, including cross-training, as directed.

Bachelor’s degree in Sales and Marketing or Hotel Management, or equivalent experience required. English fluency required. Must have three to five years experience in group sales in a hotel of comparable quality. Must be computer literate. Must have basic knowledge of accepted business writing formats and usage. Proof of personal automobile insurance coverage required.
High quality standards for production and service. Must be computer literate and have working knowledge of Word and Delphi. Customer service focus. Able to work productively with little supervision. Sits at desk or in meetings approximately 75% of shift. Heavy use of phones, daily. Uses computer approximately 75% of shift. Must be able to travel six to eight weeks per year. Patience and tact required to accommodate customer needs, and resolve occasional difficult situations. Must be flexible to work long, sometimes irregular hours to accommodate client schedules.