Salesperson for Retail Sales

Introduce tire products and automobile repair/maintenance services to customers in person and/or with other store associates to help maximize total sales, store profits, and customer satisfaction, loyalty, and retention. Selling and Sales Promotion (~65% of time)

Personally handles customer needs in areas of sales, service, complaints, adjustments, etc.
Contacts customers, particularly in service department, to assess needs for tires and car service to close sales opportunities.
Checks tickets, making sure all tires on every vehicle are inspected and customers needing tires are asked to buy.
Solicits and promotes customer use of CFNA Credit Card as frequently as possible.
Introduces new products to achieve appropriate sales.
Ensures that correct tires are on display, with correct display materials. Assures store environment exhibits a clean and professional image.
Administers sales promotion programs.
Using display and advertising materials provided, sets up inside and outside displays, including special "as advertised" displays to create continuous emphasis on merchandise offered during promotions, and takes them down after promotion.
Assists store manager in attaining Store Team Budget objectives and contributes with personal attainment.
Makes tire adjustments and settles customer complaints or refers those not finalized to Store Manager.
Directly handles customers in areas of sales, service, complaints, adjustments, etc., including greeting and handling customers to conclusion in store and over telephone:
Handles customer complaints and tire adjustments.
Develops customer loyalty and retention through relationship selling.
Grows profit through service or tire recommendations as needed by the customer, including alignments, flushes, scheduled maintenance services, etc.
Enter customer invoices, credit tickets, etc.
Assists manager during store meetings with all teammates to cover current advertising and promotion.
Opens and/or closes the store as required and directed, which includes cash control and asset protection.
Attends all store, area, and special meetings as required by store or area management.
As needed, helps to unload merchandise shipments, changes and balances tires in the service department (after appropriate training), constructs store displays, and performs other duties that are necessary to meet customer relationship requirements.
Practices courtesy, honesty, and good judgment with all customers and store teammates.
Other duties and tasks as assigned by store or area manager.
2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate
Customer Service

Sales floor counters are between (39in. & Operate computer to look up parts and materials as well as invoice customers
Work directly with customers throughout the day
Retail locations can see between 15 and 55 customers per day depending on the location
Store Displays

to push/pull rack in and out of the store
Stack tires outside store for displays between (1in. & Setup and take down signs outside the store as needed
Store Upkeep

to push/pull rack in and out of the store
May stack tires outside store for displays between (1in. & Store displays are between (1in. & Setup and take down signs outside the store as needed
Use a dry mop or broom if needed to keep the floor clean
Stock paper products and soap in the restrooms
Store Deliveries

Tire deliveries contain between 90 & 400 tires 1 time per week depending on the retail location
Depending on the retail location, tires can be stored in the following manner:
Shop Floor

Drive customer vehicles
Pull new tires for customers weighing between (11 lbs. & with ladders and step ladders available depending on the store
with ladders and step ladders available depending on the store
Daily duties involve working within a 3 to 25-bay retail automotive service store. Stores are open 7 days per week, 75 – 91 hours and constant adjustments in service staffing levels are required to match the sales/work flow. The Retail Salesperson works with teammates in area of the store which have:

Cold work environment in the winter with cold cement floor.