Restaurant Hospitality Host

Restaurant Host
Our Ned's Club members expect the most exclusive service across our restaurant and bars. Our Restaurant Hosts are the team of smiling faces providing a warm welcome and getting our members and their guests settled in.
Building rapport with the members is crucial for this role, as the first point of contact in the Club you and your teammates will set the tone for the rest of the experience by providing an excellent welcome and farewell.
Do you want to join one of the best places to work in hospitality?
Reporting into the Head Host and as a key part of our club operations team you will:

Be part of a team of hosts welcoming and settling our members and guests, setting the tone for the rest of the visit
Handle members requests and queries regarding their reservations
Collaborate with our membership relations team where necessary, providing members with an amazing experience every time is your top priority
Build rapport with members over time, learning their preferences and what makes for an amazing experience – storing their preferences in our reservation system
Set our management and service teams up for success by providing key information about the guests to allow them to surprise and delight them with exceptional hospitality
Assist with phone call and email communication for exceptional member experiences
What you can bring to the role:

Rapport building skills are essential for working in our Club spaces, every guest is a loyal member or a potential new member, so every interaction is crucial
As the smiling face that greets every member and guest to our Club spaces, you'll have a bright personality and genuine warmth with a passion for outstanding hospitality
This can be a high-pressure role, so a calm demeanor and ability to defuse situations and turn them into a positive is extremely valuable
In our Club spaces you may be looking after high-profile people who value their privacy, so a degree of confidentiality is non-negotiable
Able to work PM shifts starting at 3:00 PM to 12:00 AM or 1:00 AM
Able to work flexible shifts to include: weekdays, weekends and holidays
Able to stand for long periods of time to include entire shift
Able to lift, pull, push a minimum of 35 pounds
What The Ned can give you:

• Salary of $22.00/hour
• Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance
• Complimentary meals in our friendly team restaurant when the Club opens
• Exciting learning and development programs to help progress your career
• Exclusive rates with our hotels for stays and dining, exclusive rates for your family and friends for hotel stays
• Paid time off
• 401k matching
• Employee assistance program - advice and support
• Reward and recognition initiatives

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion program is central to making that vision a reality.
Ned's Club is proud to be an equal opportunity employer. We seek to recruit, develop, and retain the most talented people from a wide range of backgrounds, perspectives, and experiences. We welcome applications from all genders, races, religions, ages, sexual orientations, parents, veterans, people living with disabilities, and those who bring diverse viewpoints to our business.