Concierge *Urgent*

Our full-service company is comprised of planning, architecture, design, construction, marketing, and resident experience professionals-all in-house and working together every day to envision and create uniquely beautiful places.
Southern Land Company, a national real estate development and construction firm, is seeking a Concierge to join our dynamic team in White Plains, NY.
Juliette is offering an exciting opportunity for an individual who is passionate about providing world-class customer service. The Concierge is the first impression of the community and will provide superior customer service to our residents. The Concierge is directly responsible for guest satisfaction, assistance with transportation, theatre tickets, city tours, arranging pet services and babysitting services, flower deliveries, restaurant reservations, and more. The pay range for this position is $20-$21 per hour, based on experience.
Juliette is a 177-unit luxury rental residence community in downtown White Plains, NY. Residents will have several residence styles to choose from, including one-bedroom, two-bedroom, and three-bedroom options with homes averaging 1,200 square feet. Amenities will include an outdoor leisure hub outfitted with a courtyard area with a pool, spa, barbecue grill, exterior fireplace, and bicycle storage.
Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with other associates, guests, and current residents.
Maintain and uphold a high standard for community curb appeal by conducting routine inspections of all community amenities and common areas and working with the service team or other Associates to ensure that all areas are well-maintained.
Coordinate maintenance of office and amenity equipment including copiers, printers, resident business centers, fitness equipment, and resident clubhouse amenities.
Receive deliveries by accepting and logging packages for residents.
Provide leasing support and assistance to the leasing team by making initial contact with future residents, setting appointments, assisting with key pick-ups, and any other tasks related to the move-in and move-out process.
Act as a liaison between residents and service team members regarding both routine and emergency maintenance requests and provide assistance in the follow-up process after work is completed on routine requests. Contact maintenance personnel immediately if an emergency maintenance situation develops.
Plan fun activities that help build a strong sense of belonging among residents.
Accept reservations for events, classes, kid's corner parties, etc.
Maintain resident data base by entering data and generating Resident Directory.
Research local area dining, entertainment, shopping options, etc. to answer resident and guest questions about the neighborhood.
Strong working knowledge of Microsoft Office.
Ability to keep sensitive information highly confidential.
Strong and pleasant telephone and interpersonal skills, and the ability to deal professionally with clients, vendors, and co-workers on the phone and in person.
Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion.
High school diploma or GED required.

• 2 years of experience in customer service, sales, and/or hospitality experience that demonstrates sufficient background to resolve resident complaints.
• Prior experience in front desk support preferred.
• Prior concierge and/or event planning experience preferred.
• Fair Housing training (we can provide).

Southern Land Company believes that community is the heart of every successful development project. With that as our starting point, we create residential developments around the country that provide a generous, comfortable lifestyle to those that call them home. In support of our single family and multifamily projects, we also undertake key retail, office, and recreation developments to craft convenient, complete communities. A strong brand recognized for quality, performance, and artistry
Guiding principles of creativity and innovation
An open mind for new ideas and creative methods
A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and more!

For more information, please visit our website at
The above information is only an illustration of the general nature and level of work performed by the employee within this classification.