Head of Operations & Business Management

Job Title: Office ManagerLocation: Rockville, MD Job Type: Full-Time (In-Office)
All American Paint Protection specializes in high-end automotive services, including car detailing, paint protection film (PPF) application, window tinting, and ceramic coating. We work primarily with luxury vehicle owners who expect top-tier service and attention to detail. Our reputation is built on quality, professionalism, and a deep passion for automotive care. We are a fast-paced, dynamic business dedicated to delivering exceptional service and streamlined operations. We are seeking a proactive and highly organized office manager to support our growing team and ensure our office runs like a well-oiled machine.

We are seeking a full-time, in-office Director of Operations to oversee and optimize daily business operations while driving efficiency, scalability, and an exceptional customer experience. This role partners closely with the business owner to translate vision into execution, ensuring that people, processes, and resources are aligned to support sustainable growth.
The ideal candidate is a strategic thinker with strong operational instincts, capable of managing both high-level planning and hands-on execution in a fast-paced environment.

Oversee end-to-end daily operations to ensure efficiency, consistency, and quality
Identify inefficiencies and lead continuous improvement initiatives
Serve as a key thought partner to the owner on operational strategy and business growth
People & Resource Management

Coordinate staffing schedules and workflow planning to meet business demands
Support payroll oversight, ensuring accuracy, compliance, and confidentiality
Provide leadership and operational guidance to staff, fostering accountability and performance
Act as a point of escalation for operational or customer-related issues
Customer Experience & Service Delivery

Oversee customer-facing processes to ensure a seamless, high-quality experience
Manage client scheduling, service coordination, and follow-through
Administrative & Financial Oversight

Oversee office systems, documentation, and operational reporting
Manage vendor relationships, inventory, and supply ordering
Monitor operational costs and assist with budgeting and financial controls
Ensure tools, software, and resources are used effectively
Complete day-to-day business operations and administrative tasks
Cut materials (PPF/tint), training will be provided
Owner & Business Support

Support special projects and business initiatives as needed
Provide limited executive-level administrative support where required
Act as a personal assistant to owner on some occasions
Experience in operations management, business management, or a senior administrative leadership role
Strong operational and process-improvement mindset
Proven ability to manage multiple priorities while maintaining strategic focus
Proficiency in business and productivity tools (Google Workspace, Microsoft Office, etc.)
Experience with payroll systems and operational software (QuickBooks, ADP, or similar) is a plus
Time Off: 2 weeks paid vacation(PTO), 5 paid holidays, and 5 paid sick days

• Health Insurance