Claims Liability Adjuster (Remote)

Multi Line Claim Consultant (BI and Litigated Claims)
Location: Remote– Reporting to Chicago, IL Region
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.
We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. The Multi-Line Claim Consultant position is responsible for the investigation and adjustment of assigned general liability claims, focusing on bodily injury. Experience handling litigated claims is highly preferred! This role will handle litigated GL claims. This position may be used as an advanced training position for promotion consideration for supervisory/management positions. The position is also accountable for the quality of multi-line claim services as perceived by CCMSI clients and within our corporate claim standards.
This is a full life‑cycle ML adjuster position within a TPA environment, and only candidates with proven Multi Line claims experience will be considered.
Investigate, evaluate and adjust multi-line claims in accordance with established claim handling standards and laws.
Review, approve or provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated multi-line claims. Authorize and make payments of multi-line claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
Negotiate settlements in accordance within Corporate Claim Standards, client specific handling instructions and state laws, when appropriate.
Assist in the selection, referral and supervision of designated multi-line claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.)
Review and maintain personal diary on claim system.
Assess and monitor subrogation claims for resolution.
Compute disability rates in accordance with state laws.
Effective and timely coordination of communication with clients, claimants and other appropriate parties throughout the multi-line claim adjustment process.
Provide notices of qualifying claims to excess/reinsurance carriers.
Compliance with Corporate Claim Handling Standards and special client handling instructions as established.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Initiative to set and achieve performance goals.
Knowledge of all lower level claim position responsibilities.
Flexibility, accuracy, initiative and the ability to work with minimum supervision.
Reliable, predictable attendance within client service hours for the performance of this position.
Ability to clearly communicate verbally and/or in writing both internally and externally.
10+ years multi-line claim experience is required.
Bachelor’s Degree is preferred.
Experience with Auto, GL, PD, BI, and Litigated Claims.
Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

4 weeks ( Paid time off that accrues throughout the year in accordance with company policy)+ 10 paid holidays in your first year

• Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans : 401(k) and Employee Stock Ownership Plan (ESOP)
• Internal training and advancement opportunities
• Quality claim handling – thorough investigations, strong documentation, well-supported decisions

Compliance & audit performance – adherence to jurisdictional and client standards
Client partnership – proactive communication and strong follow-through
Cultural alignment – believing every claim represents a real person and acting accordingly
Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.
CCMSI posts internal career opportunities in compliance with applicable state and local promotion transparency laws.
CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
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