Client Services Rep - A

Receptionist

Position Title: Receptionist

Reports To: Hospital Manager or Office Manager

Department: Front Office Staff

Employee Status: Non-Exempt

Job Summary: Meet and greet clients and their pets. Coordinate and represent all facets of client services. To serve as a good will ambassador for the hospital.

Knowledge, Skills and Abilities:

Excellent client service skills.

Excellent phone skills.

Computer skills preferred.

Must be friendly, outgoing, "people-oriented."

Excellent communication skills.

Ability to work in a team oriented environment.

Well groomed, organized and detail oriented.

Ability to take direction.

Ability to handle money accurately and honestly.

Must possess sound decision making skills and multi-task while working in an environment of stress.

Education and Experience:

High School Diploma.

Must have experience working with the public, i.e. restaurant, retail or service business.

Experience in a veterinary hospital or other doctor's office is a plus.

Authority:

Scheduling appointments.

Effective determination and scheduling of emergencies.

Authority to delay disputed charges until further reviewed by supervisor.

Authority to resolve client service issues within established guidelines.

Physical Requirements:

Dependable attendance is required.

Any allergies to animals must be controllable through medication.

Must be able to lift 40 pounds.

Must be willing to work long or irregular hours under pressure conditions.

This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day.

Visual acuity sufficient to maintain accurate records, recognizes people and understands written directions.

Ability to speak and hear sufficiently to understand, give information in person and over the telephone.

Fine motor skills adequate for utilizing office equipment such as computers, telephones, copiers, fax machines, etc.

Duties:

The following is a list of essential job requirements. This list may be revised at any time and additional duties not listed here may be assigned as needed. Job functions and Job Responsibility include:

Client Service

Answer Telephones and Make Appointments

Maintain Charts and Computer Records

Pharmacy and Retail Sales

Marketing Implementation

Maintenance/Housekeeping

Financial Responsibilities

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

VCA Animal Hospitals