SERVICE AMBASSADOR OVERNIGHTS & WEEKENDS

As one of the most celebrated openings of 2024, be part of the legacy as an Arrival Ambassador ! Join us in creating a legacy within a brand where you can stay inspired with a team that will become family. The newest Conrad Hotel in Hilton's luxury portfolio is now open in Orlando.

Inspired by nature and fashioned for adventure, Conrad Orlando sits on the 1,100-acre Evermore Orlando Resort bordering Walt Disney World with a 20-acre tropical beach and 8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating.

The stunning resort will feature 433 rooms (to include 51 impeccably designed suites and 10 spacious family suites), 65,000 square feet of meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets. This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar, marketplace and in-room dining.

Hotel Website , Facebook , Instagram

Why join the Conrad brand? The modern luxury concept empowers you to deliver:

Personalized service with authenticity and passion
The Arrival Ambassador is responsible for managing the arrival and departure processes for our resort guests. Mainly assigned at the entrance gate, the Arrival Ambassador will welcome arriving guests, offer direction to their destination, radio to Conrad Orlando guest details to receive guest personally, and partner with both Conrad Orlando and Evermore security teams as needed. Secondary, The Arrival Ambassador will also fulfill shifts in the Conrad Orlando lobby greeting guests and ensuring a smooth arrival/departure between all guest services team members for a seamless experience. The Arrival Ambassador will serve as a source of information on resort amenities and play a pivotal role in maintaining the integrity of the resort's access control systems and processes.

• Serve as Conrad Orlando Gate & Lobby Arrival Ambassador in ensuring a warm welcome to guests, answer questions, provide directions, and ensure a seamless experience.
• Must strive to provide exceptional customer service and create a positive first impression.
• Enter and locate guest or work-related information using computers, mobile devices and/or other electronic systems.
• Must handle emergency situations and may be responsible for providing initial assistance or alerting the appropriate emergency services if required. Ability to effectively deal with internal and external customers. Handle all interruptions and complaints; Complete a shift summary/daily activity or incident report.
• Maintain confidentiality of proprietary information and protect company assets.
• Build strong relationships with key leaders, vendors, contractors, and other stakeholders.
• Flexible to work at various assigned locations based on operations demand.
• High School Diploma or GED required.
• Knowledge of security operation and general protocols
• Excellent interpersonal and customer service skills
• Excels at customer service and relationship building.
• Proficient in Google Workspace, Microsoft Office Suite, or similar software.
• Self-starter that can work independently with minimal supervision.
• Ability to work weekends, holidays, overtime, and rotating schedules.

Able to sit and use the computer for hours at a time.

• Subject to environmental conditions, work activities will occur inside and outside.
• Visually look at a computer screen for extended periods.
• Repetitive hand motions, such as typing or directional movements
• When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Arrival Ambassador , you're - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Serve as a trusted resort resource: Share knowledge of resort amenities, services, and local attractions while assisting guests with requests throughout their stay
Follow access control procedures, partner with security teams, and assist guests and Team Members during emergency situations when needed
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Come for the job, stay for the career-and help us make every stay a little more magical.

Explore our Careers Blog to see why we're more than a great place to stay-we're a great place to work.
How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
Financial security for your future - Our retirement plans make it easier to save for what's next

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