Head of Operations (Remote)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Ad Operations based in the United States.

This leadership role is responsible for guiding a team of Ad Operations Specialists supporting campaign execution across programmatic advertising channels. You will oversee campaign setup, trafficking, quality assurance, troubleshooting, pacing, and optimization support while ensuring high operational standards. The position combines hands-on programmatic expertise with people leadership, coaching, and continuous process improvement. You will help transition the team toward a more automated, scalable, and optimization-focused operating model. Working closely with Account Management, Client Partnerships, Product, Engineering, and other teams, you will improve workflows, tooling, and campaign outcomes. This is an opportunity to influence operational strategy while developing talent in a fast-moving digital advertising environment.

Lead, coach, and develop a team of Ad Operations Specialists, establishing a culture of accountability, curiosity, continuous learning, and high-quality execution.

Coach specialists on campaign optimization support, including pacing analysis, performance troubleshooting, data interpretation, and the development of actionable recommendations.

Partner with Account Management, Account Executives, Client Partnerships, Product, Engineering, and related teams to improve operational workflows, handoffs, tooling, and overall campaign performance.

Identify and implement process improvements through automation, templates, standard operating procedures, and scalable operational practices.

Monitor team performance, workload, quality, and operational metrics to identify gaps, improve processes, and provide informed recommendations to leadership.

Bring 6+ years of experience in programmatic advertising, campaign management, ad operations, or a related digital media function, with strong knowledge of the programmatic ecosystem.

Demonstrate direct people management experience, ideally leading teams responsible for campaign execution, optimization, trading, or technical campaign support.

Have hands-on experience optimizing or trading programmatic campaigns, including pacing, performance analysis, troubleshooting, and developing recommendations based on campaign data.

Possess a strong technical understanding of DSP workflows, campaign setup, bidding dynamics, pixels, quality assurance, and programmatic optimization best practices.

Demonstrate a track record of identifying process improvements and helping implement scalable solutions across teams and operational environments.

Additional compensation may include annual bonuses, commissions, equity awards, and a comprehensive benefits package , depending on the role and employment arrangement.

Retirement/401(k)/pension savings programs, depending on location.

Work-from-home reimbursement and a remote-first working environment.

Robust training and onboarding , along with support for professional development through conferences, courses, books, and other learning initiatives.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. The final decision and next steps (interviews, assessments) are managed by their internal team.

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