Treasury Banker I

Universal Banker

The Universal Banker operates in a seamless dual capacity to deliver an exceptional customer experience by seeking to understand the needs of the customer, and then providing a complete range of retail banking services to meet those needs in alignment with the organization's business model, vision, mission, core values, and behaviors. This position is responsible for performing sales, service and operational functions and executing the Renasant's customer engagement model. In this role, the Universal Banker drives engagement throughout the entire customer interaction, including routine transactions and financial counseling, while championing digital conveniences available through various delivery channels. To do this, the Universal Banker reduces the required steps to as few as possible and can supply full scale banking assistance with no need to refer the customer to another retail team member.

RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER

Drive an exceptional customer experience in a branch environment through the execution of the bank's customer engagement model by deepening relationships, educating customers on the bank's products and services, offering appropriate financial solutions and guidance, opening accounts, performing teller transactions and proactively addressing emerging customer needs without the need to transfer the customer to another retail area of the branch
Meet established sales and service performance goals by developing and expanding new and current customer relationships, delivering a wide range of banking solutions and improving customer loyalty
Collaborate with lines of business partners to create a seamless customer experience to fulfill financial needs through lending groups, wealth management, treasury solutions and other financial services
Champion digital delivery in branch by providing our customers with the digital conveniences and on-demand solutions that meet their needs how, when and where they expect to do business
Provide awareness, promote and create a seamless transition across all delivery channels including online, mobile, in branch, virtual branch and customer experience center
Respond with a sense of urgency and intentionality to customer feedback by working to understand the root causes of customer concerns or complaints; make recommendations to improve the customer experience through various process, policy and product enhancements
Maintain customer pipeline tracking, including documenting calls and other interactions with customers and referral sources, via the customer engagement platform
Perform teller responsibilities daily to include processing customer transactions (i.e. deposits, withdrawals, transfers, loan payments, official checks, etc.) as well as special tasks such as loan payoffs and draws, redeeming savings bonds, ordering currency and auditing teller drawers. Additionally, execute daily operations (i.e. balancing ATM and vault and performing branch capture procedures, etc.)
Protect the bank from unnecessary risk by following procedures in all areas including CTR, SAR, Reg CC holds, robbery procedures and fraud mitigation
Recognize and navigate fraud attempts and events experienced by customers and individuals attempting to defraud customers and the bank
Maintain confidentiality and security of customer information according to regulatory and company guidelines and policies
Routinely review procedures and processes and complete self-audits using provided tools and resources that are designed to prevent unnecessary risk to customer and bank
Represent the bank in community organizations and activities to increase the bank's outreach and foster relationships for future business development opportunities
Work closely with line of business partners, the Retail Experience Administration, Learning and Development to maintain a working knowledge of all bank products, services, policies, processes, procedures and systems to effectively and knowledgeably engage customers, deliver financial solutions with urgency and accuracy, and perform branch operations
High school diploma or equivalent, College education preferred
Minimum of 1 year related customer experience and sales experience required
Minimum of 1 year teller and/or cash handling experience preferred
Ability to follow stated bank customer sales and service standard processes to ensure achievement of necessary goals and customer standards
Comfortable using a variety of technology software products to process transactions
Aptitude to read, understand and apply all regulations, policies and procedures related to Universal Banker responsibilities and other branch operations
Ability to travel for training, other development opportunities, and between branches, as needed
For all Senior Universal Bankers:

Minimum of 2 years of successful Universal Banker experience
Ability to handle complex transactions and issues with limited assistance or supervision
Operational strength with limited to no account exceptions, outages, or operational losses
Proficient in all aspects of bank products and solutions, including IRA's and complex business accounts
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.
The above is intended to describe the general content of and requirements for the performance of this job. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.
This description is not intended as a contract and is subject to change.